Supervisor, Patient Services

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Patient Care Supervisor, you will support the Enteral Nutrition department in by supervising the activities of subordinate staff and provide direction and guidance in work assignments. To be successful in this role you must possess excellent detail orientation and time management skills; strong service orientation and customer service attitude; and effective verbal and written communication skills. Patient Care supervisors will... Provides timely coaching and feedback to staff. Ensures work assignments are completed accurately, efficiently, and timely. Ensures individual and team benchmarks are achieved. Responsible for hiring, coaching, conducting performance appraisals and disciplining subordinate staff. Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. Performs quality control checks on subordinate staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. Ensures ongoing communication with branch and billing center management, other branch departments and/or other branch offices. Troubleshoots problems. Acts as a resource to subordinate staff to resolve customer inquiries and issues. Completes and passes associated payer training. Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices." Performs other duties and responsibilities as assigned. This is a full-time, permanent, salaried benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, between 11:30AM CST – 8:00 PM CST, with some after hours and weekend work required. Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by leading a team of Customer Service reps in initiating the referral process and answering questions from patients and caregivers on their admissions status. Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Requirements

• Minimum of 5 years of related experience with one year in a lead or supervisory capacity
• Call center experience
• Basic computer skills (Excel, Outlook, Teams)
• Verifiable High School diploma or GED is required

Nice To Haves

• Home Infusion or durable medical equipment (DME) experience
• In depth knowledge of payor types, billing and collections systems.

Responsibilities

• Provides timely coaching and feedback to staff.
• Ensures work assignments are completed accurately, efficiently, and timely.
• Ensures individual and team benchmarks are achieved.
• Responsible for hiring, coaching, conducting performance appraisals and disciplining subordinate staff.
• Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Performs quality control checks on subordinate staff.
• Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.
• Ensures ongoing communication with branch and billing center management, other branch departments and/or other branch offices.
• Troubleshoots problems.
• Acts as a resource to subordinate staff to resolve customer inquiries and issues.
• Completes and passes associated payer training.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices."
• Performs other duties and responsibilities as assigned.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED