Supervisor, People Services & Support

Chobani • Plano, TX

1d • $82,500 - $129,800

About The Position

The People Services & Support Supervisor (Concierge Services) is responsible for supporting, promoting, and enhancing employee experience through effective management of the Concierge Services Support team as part of the broader People Services & Support function. This role partners closely with employees, managers, and People team members to ensure consistent and effective delivery of People Services & Support across the employee journey.

Requirements

• Bachelor’s Degree or equivalent experience required
• Minimum of 5 years experience in Human Resources performing employee life cycle processes
• Minimum two years supervisorial experience
• Experience working in a centralized HR Service Delivery structure or equivalent using ticket management tools to manage work, assess insights, and create action plans for improvements
• Strong interpersonal and communication skills with the ability to build effective relationships across all levels of the organization.
• Strong Microsoft Office Suite Skills including Word, Excel and PowerPoint. Ability to perform Lookup functions & pivot tables
• Strong Project and Time Management skills in managing projects and programs timely and effectively.
• Demonstrated ability to manage multiple priorities and projects in a dynamic environment.
• Strong problem-solving skills and a proactive approach to process improvement.

Responsibilities

• Team Leadership: Act as direct supervisor of People Support Center Concierge Services team (at least three direct reports spanning across various locations) including team guidance, performance management/development, and escalations
• Oversight: Lead the Concierge Services team, which acts as the primary point of contact for employee, manager, and People Team inquiries from across the organization pertaining to a variety of HR topics in the employee life cycle including but not limited to health & wellness, time off / leaves of absence, policies/procedures, personal information management, and broader people programs and initiatives, etc. Proactively address and resolve employee issues or concerns, direct to resources/self-service tools, or escalate to Tier 2 support as applicable.
• Ticket Management & Insights: Through mailbox/ticketing system, oversee triage of Tier 1 People team tickets. Measure and evaluate performance through SLAs and team member satisfaction surveys. Identify opportunities to streamline and simplify processes through simplification and/or automation.
• Process Management: Oversee centralized People Team processes as People Services & Support function grows and evolves such as Leave of Absence Administration, Data Management, and/or Employee Life Cycle support as assigned

Benefits

• Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement.
• To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay.
• To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment.
• In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information.
• We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level