Supervisor Pharmacy Operations

UnitedHealth Group•San Antonio, TX

1d•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Fulfillment Pharmacy Supervisor of Pharmacy Operations is responsible for the prescription filling and packing process for the fulfillment pharmacy site. This role will lead a small- to mid-size teams of Pharmacy Clerks and/or Technicians, while acting as an inventory subject matter expert and primary resources to the entire team, to ensure our members receive high-quality outcomes. This role will be responsible for driving a culture of prescription accuracy, managing productivity, and creating a safe/secure environment. Location: 5627 University Heights Blvd. Suite 108 San Antonio, TX 78249 Schedule: 2nd shift, Sunday through Thursday with 8-hour shifts between the hours of 3:00-11:30pm

Requirements

Current and unrestricted Pharmacy Technician license in the state of Texas or willing to obtain within 6 months of employment
2+ years of operations experience (fulfillment, pharmacy, inventory control, etc.)
Intermediate level of proficiency with computer and organizational skills with the ability to focus on workload and achievement of both production and quality objectives
Ability to work onsite at 5627 University Heights Blvd. Suite 108 San Antonio, TX 78249, Sunday through Thursday with 8-hour shifts between the hours of 3:00-11:30pm
Ability to lift 50 pounds
Ability to stand for up to 8 hours with intermittent breaks
Good verbal and written communication skills
Teamwork and cooperation skills

Nice To Haves

2+ years of supervisory experience
1+ years of experience driving continuous improvements and implementing changes in an organization
1+ years of experience driving results through effective Performance Management practices and tools
Experience working in a mail order or fulfillment environment
Experience leading people (direct or indirect) in a highly regulated industry
Experience with handling confidential material, and experience with law enforcement partnership
Proven ability to analyze data and identify trends

Responsibilities

Lead a team of 20 to 25 pharmacy clerks or pharmacy technicians on all prescription filling and/or packing requirements
Manage and maintain fulfillment processes by following state and federal regulations and company policies and procedures
Plan, Monitor and Coach Team’s daily operational tasks, including production rates, ensuring team is following proper procures, reducing errors, etc.
Maintaining solid site level culture with support and direction of Site Leader
Maintain relationships with key stakeholders in fulfillment pharmacy processes, including Vendors, Peer Supervisor Team, and Leadership Team
Coach team based on data analysis to improve behaviors and actions related to prescription accuracy
Deliver regular reporting around prescription accuracy and trends to site leadership with action minded plans to improve
Lead and model a safety culture through huddle topics, promoting safety tips and driving safety awareness in conjunction with our safety partners
Review and Update standards around picking and/or packing processes and work instructions
Support and promote an engagement culture and be an inclusion and diversity champion