Supervisor, Preservation Operations, Field Services

ServiceLink

5h

About The Position

Are you an experienced professional who can manage a department by working with the team to create a plan to meet their goals? Can you provide necessary coaching and establish a corrective action plan when necessary for your team? Do you have 3-5 years of leadership experience? Are you well-spoken and do you have polished, written communication skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Manage performance towards department goals, provide necessary coaching, developing a corrective action plan when necessary
· Work with supporting groups to assure operational excellence
· Develop and maintain relationships with clients, investors, and vendors
· Review property conditions and loan status frequently to ensure we meet our SLAs
· Conduct interviews, training and corrective action needs of staff
WHO YOU ARE
You possess …
· 3-5 years of leadership experience
· The ability to coach your team
· The ability to multitask
· The ability to work independently as well as within a team
· Polished customer service skills
· The ability to be flexible for the needs of our clients and vendors.

Requirements

• 3-5 years of leadership experience
• The ability to coach your team
• The ability to multitask
• The ability to work independently as well as within a team
• Polished customer service skills
• The ability to be flexible for the needs of our clients and vendors.
• High School Diploma., prefer Bachelors degree
• 3-5 year’s previous leadership experience.
• Intermediate to Advanced PC skills, typing, and Microsoft Office proficiency required.

Nice To Haves

• prefer Bachelors degree

Responsibilities

• Manage performance towards department goals, providing necessary coaching, training and corrective action when necessary
• Manage property preservation teams including but not limited to exception processing, bid processing, investor/insurer coordination, and first time vacant processing.
• Work with supporting groups to assure operational excellence including but not limited to network management office, quality program office, change management office, training.
• Be accountable for department profitability.
• Work to increase revenue opportunity, control losses, and maintain staffing resources.
• Develop and maintain relationships with clients, investors, and vendors.
• Handle interviewing, hiring, and disciplinary needs of staff.
• Manage time off requests of staff.
• Perform all other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED