Supervisor Project Support

Border States•Village of Pewaukee, WI

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Bismarck, ND or Rapid City, SD, or Fargo, ND, or Albertville, MN, or Phoenix, AZ, or Pewaukee, WI Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummaryThe Supervisor Project Support oversees the daily activities, performance, and development of the Project Support team while continuing to carry out various supportive duties for project account managers and customers. This role combines hands-on project support with leadership, coaching, and operational oversight. Projects may include power distribution systems, substations, transmission, and utility-scale wind and/or solar energy.

Requirements

Minimum of a business or trade degree preferred or the equivalent in work experience.
4+ years of prior customer service, quotation, or sales experience.
Requires the ability to read, write and speak in English.
Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.
Strong technical ability to interpret specifications, drawings, and electrical system requirements.
Excellent communication and interpersonal skills for interacting with customers, vendors, and internal staff.
Strong planning, organizational, and problem-solving skills.
Commitment to providing accurate, responsive, and customer-focused service.
Excellent customer service skills include being competent, accurate, responsive, and engaged.

Responsibilities

Provides daily direction, coaching, and workload assignment to Project Support Specialists and Senior Project Support Specialists to ensure timely and accurate completion of quotes, orders, and customer requests.
Monitors team performance, identifies skill gaps, and conducts ongoing feedback, training, and development to strengthen capabilities.
Ensures a balanced workload across the team and reallocates work as needed to meet deadlines and service expectations.
Serves as the primary escalation point for customer, vendor, or order-related issues that exceed staff authority or require advanced technical judgement.
Conducts final review and approval of quotes, order packets, or bills of material (BOM) -related documentation prepared by team members to ensure accuracy, completeness, and risk mitigation.
Holds accountability for team throughout accuracy, error rates, and cycle time; monitors key performance indicators and drives improvements where needed.
Partners with management to implement policies, procedures, and continuous improvements within the department.
Prepares and reviews proposals based on BOM, secures vendor pricing, and provides competitive and accurate pricing to customers.
Coordinates material purchasing, deliveries, and logistics to ensure project timelines and specifications are met.
Identifies alternate product solutions to meet requirements for cost, lead time, or performance.
Provides high-level technical support to customers and staff, leveraging advanced knowledge of electrical products, specifications, and applications.
Serves as a temporary backup during staff absences to maintain continuity of communication and service.
Builds and maintains trusted relationships with customers, suppliers, and internal teams through proactive communication and responsiveness.
Escalates and resolves complex project or order issues requiring advanced judgment or vendor intervention.
Participates in customer project management discussions to ensure alignment, issue resolution, and planning support.
Performs light vendor negotiation for improved pricing and delivery options when necessary.
Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites.
Supports customer meetings, training sessions, and trade shows as needed.
Documents missed opportunities.
Participates in cross-functional tasks such as estimating, procurement, staging, kitting, material management, or project closeout.
Contacts vendors for pricing, as needed.
Attends training programs, as required.
Writes orders in SAP and delivers material.
Other duties as assigned by supervisor or designate.

Benefits

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.