Supervisor Release of Information-RHIA/RHIT
About The Position
The ROI Supervisor, Health Information Management (HIM) under the leadership of the ROI Manager, the Supervisor will provide oversight and expert knowledge for operational workflow for the process of releasing medical records to, internal and external customers including regulatory agencies, law enforcement officers, patients, healthcare facilities and providers. The Supervisor will apply hospital and departmental policies and procedures, HIPAA Rules and Regulations, state (MD, DC, FL) and federal guidelines for all ROI workflow tasks. The Supervisor will provide leadership and support to the ROI Team Lead and the ROI Specialists for two or more Johns Hopkins Hospitals. The Supervisor will be responsible for managing medical records requests from regulatory agencies across all JHHS hospitals. The Supervisor will be the first level of escalation for customer service issues or concerns. In the absence of the ROI Manager, the Supervisor will perform the duties of the manager to include oversight of ROI vendor at all JHHS hospitals. The Supervisor will create a customer service environment to ensure the highest level of service to all customers.
Requirements
- Associate’s Degree in Health Information Management; Bachelor’s Degree preferred.
- Must obtain an active RHIT or RHIA credential from AHIMA within 9 months of hire
- 5 years of HIM/ROI experience.
- HIM Leadership preferred.
Responsibilities
- Provide oversight and expert knowledge for operational workflow for the process of releasing medical records to, internal and external customers including regulatory agencies, law enforcement officers, patients, healthcare facilities and providers.
- Apply hospital and departmental policies and procedures, HIPAA Rules and Regulations, state (MD, DC, FL) and federal guidelines for all ROI workflow tasks.
- Provide leadership and support to the ROI Team Lead and the ROI Specialists for two or more Johns Hopkins Hospitals.
- Responsible for managing medical records requests from regulatory agencies across all JHHS hospitals.
- Be the first level of escalation for customer service issues or concerns.
- In the absence of the ROI Manager, the Supervisor will perform the duties of the manager to include oversight of ROI vendor at all JHHS hospitals.
- Create a customer service environment to ensure the highest level of service to all customers.
Benefits
- Career growth and development
- Employee and Dependent Tuition Assistance
- Diverse and collaborative working environment
- Affordable and comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
