Supervisor Revenue Cycle Patient Access

Centra Health•Lynchburg, VA

16h

About The Position

This position works under the direction of the manager, serves as a primary resource to the Acute Revenue Cycle department staff and leadership. They oversee the registration process for all areas reporting to the areas of which they are supervising including pre-registration and registration. (Eligibility, price estimation, payment plans, upfront collections, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed.) The supervisor is responsible for day-to-day leadership for patient registration assisting with process, workflow, and escalations. This role will work to ensure on a daily, weekly, and monthly basis that key performance indicators are met or exceeded through staff productivity and system issue monitoring.

Requirements

High school diploma or equivalent.
Two years’ experience in healthcare Revenue Cycle, other medical office experience, leadership, a combination or core classwork from an accredited college or university in a medical course of study or have one Revenue Cycle recognized certification.
Proficient with Microsoft Office Products.
Proficient typing and spelling.
Proficient computer skills, multitasking with data entry while using multiple computer applications.
Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.

Nice To Haves

Some college experience in healthcare, business, accounting and/or professional certification preferred. Associates degree and/or bachelor’s degree in medical preferred.
Patient registration experience, medical office experience, or healthcare related fields.
Have an understanding and ability to communicate financial and insurance information.

Responsibilities

Approves or denies time off request with manager as appropriate.
Assigns staff to cover peers as needed.
Demonstrates flexibility to manage the department by working additional hours.
Audits employees work for accuracy of demographic and insurance information.
Coordinates with education to ensure workflow process guides and job aids are up to date.
Works with manager on evaluating job performance, interviewing/hiring, training/developing, directing/assigning/reviewing work, disciplining, scheduling, and termination.
Responsible for team building and team development with other leadership.
Listens, research, and responds to patient and customer inquiries in a polite and timely manner.
Review and resolve all system related work items within a given timeframe determined by leadership.
Serves as a backup for staff coverages.
Serves as on-call supervisor as scheduled and coordinates with backup manager as needed.
Provides mentorship to all employees.
Collaborates with individuals at all levels of the organization where necessary.
Compiles data to present to leadership for issue escalation and resolution.
Respond to and escalate staff concerns to supervisor and includes manager when appropriate.
Shares knowledge regarding day-to-day operations or changes that impact the department.
Serves as a department subject matter expert and resource for procedures and departmental workflows.
Assists manager in educating registration staff of any changes pertinent to their roles in assigned department.
Presenting in departmental meetings as needed.
Assists with testing and coverage for system upgrades/changes, downtimes and organizational go-live events.
Creating staff schedules and ensuring adequate coverage of department for scheduled time off.
Assists manager with interviewing potential applicants for departmental openings.
Registers patients for various hospital services; meets Patient Access standards by registering patients in interviews and accurately collects patient information and demographics for various hospital services.
Verifies and reviews insurance plans and coordinates benefits on behalf of patients.
Manages payments at point of service including; collecting and posting payments, providing a receipt, and balancing transactions per shift.
Obtains completed authorizations and notifications of admissions for patients.
Assists patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
Appropriately respond to phone calls, emails, and other forms of communication.
Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC) standards, Centers for Medicare and Medicaid Services (CMS), Emergency Medical Treatment and Labor Act (EMTALA), as well as Centra and Acute Revenue Cycle department policies and procedures.
Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
Assist in training of new hires as needed.
Perform other duties as assigned or requested and job specifications can be modified or updated at any time.