Supervisor, RRT/Refund

Allied Benefit Systems•Chicago, IL

13d•Remote

About The Position

POSITION SUMMARY The Supervisor, Rapid Response Team (RRT) and Refund is responsible for the timely assisting the management team with monitoring and management of the daily work and other functions within the RRT and Refund Departments. Provides guidance and direction to team members. Develops and implements workflows as needed. The supervisor is the primary contact for handling and prioritizing any questions and issues from other departments. ESSENTIAL FUNCTIONS Oversees work activities and monitors workflow to ensure systems and procedures are documented, training material is developed and maintained, and reports are generated to meet business needs. Motivates team members to ensure efficient and effective operational outcomes. Leadership responsibilities include training staff, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints, and resolving problems. Monitor inventory and turn-around times. Conducts weekly meetings with team to ensure tasks and projects are completed timely. Work with various departments to handle issues that arise in a timely manner. Supporting other duties and projects as assigned by management. Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed. Actively engage, coach, counsel and provide timely, and constructive performance feedback. Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Clearly communicate expectations , provide employees with the training, resources, and information needed to succeed. Actively engage, coach, counsel and provide timely, and constructive performance feedback. Performs other related duties as assigned.

Requirements

Bachelor’s Degree or equivalent work experience required.
At least 5 years claims processing experience, preferably on the QicLink claims processing system required.
Minimum of 5 years of group health insurance and benefits experience required.
Must possess demonstrated leadership potential
Must be proficient in Microsoft Word, and Excel and have the ability to learn Microsoft Access.
Must have excellent written and verbal communication skills.
Must have strong analytical skills.
Must have knowledge of CPT and ICD-10 coding terminology.

Responsibilities

Oversees work activities and monitors workflow to ensure systems and procedures are documented, training material is developed and maintained, and reports are generated to meet business needs.
Motivates team members to ensure efficient and effective operational outcomes.
Leadership responsibilities include training staff, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints, and resolving problems.
Monitor inventory and turn-around times.
Conducts weekly meetings with team to ensure tasks and projects are completed timely.
Work with various departments to handle issues that arise in a timely manner.
Supporting other duties and projects as assigned by management.
Lead, coach, motivate and develop.
Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
Actively engage, coach, counsel and provide timely, and constructive performance feedback.
Performs other related duties as assigned.