Supervisor Service Operations - Claims
About The Position
Supervisors in our Claims team develop procedures in support of operational effectiveness, customer service goals and objectives. Support initiatives to increase provider and member satisfaction. Oversee analysis of key performance metrics to identify areas in need of training and improvement, as well as the identification of potential workflow improvements. We're seeking a Supervisor Service Operations with: Required Experience: 5 years’ prior relevant experience. Previous experience in claims processing and/or health insurance operations is preferred. Education: None specifically required, though Associate or Bachelor degree is desired.
Requirements
- 5 years’ prior relevant experience
Nice To Haves
- Previous experience in claims processing and/or health insurance operations is preferred.
- Associate or Bachelor degree is desired.
- An analytical mindset – someone who naturally questions the “why,” connects data points, and uses insights to drive decisions
- Confident decision-making – not afraid to make informed calls, even when all the answers aren’t perfectly laid out
- Strong leadership presence – prioritizes meaningful 1:1s, effective team meetings, and consistent communication
- Operational thinker – able to balance people, process, and performance without losing sight of the big picture
- Continuous improvement mindset – actively seeks opportunities to improve workflows, reduce friction, and elevate team performance
Responsibilities
- Provide day-to-day oversight of assigned functional areas, ensuring work is completed accurately, timely, and efficiently
- Analyze key performance metrics to identify trends, training opportunities, and workflow improvements
- Lead and support process improvement initiatives, translating insights into actionable outcomes
- Develop and refine departmental policies, procedures, service standards, and workflows
- Partner with leadership to design and maintain reporting that supports operational and strategic decisions
- Ensure effective workflows and maximize system efficiencies while maintaining quality performance standards
- Provide consistent leadership through regular 1:1s, team meetings, and touchpoints that drive accountability, engagement, and development
- Coach, mentor, and develop staff—creating a culture of ownership, growth, and continuous learning
- Support goal-setting efforts for the team and department
- Participate in internal and external audits as needed
- Perform other duties as assigned
Benefits
- paid time off
- paid holidays
- community service and self-care days
- medical/dental/vision/pharmacy insurance
- 401(k) matching and non-contributory plan
- life insurance
- short and long term disability
- education reimbursement
- employee assistance plan (EAP)
- adoption assistance program
- paid family leave program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
