Supervisor - Slots

Casino and•Chicago, IL

About The Position

About Bally’s: Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain! Bally’s Chicago is a new, exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city. A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! Job Summary: To oversee all slot attendants and day-to-day slot operations, assist slot management in all aspects of the slot department.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Two to three years in slot operations or another casino leadership role
Excellent communication skills required
Must be able to organize, delegate, and follow through on any number of different projects
Working knowledge and experience with slot management systems and Microsoft Suite products
Must be able to work weeknights, weekends, and holiday

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Mentor team members to provide superior guest service
Oversee all aspects of the slot operations while on duty
Support Slot Attendants
Respond to guest correspondence, in-house projects, and departmental dealings with regulatory bodies
Troubleshoot and solve slot-related issues independently
Train and develop table games team members through education, training, coaching, and corrective action
Perform other duties as assigned