Supervisor, Technical Billing (Operations)

Wheels • Schaumburg, IL

43d • $64,000 - $89,600 • Hybrid

About The Position

The Supervisor, Technical Billing provides leadership, mentoring, and training to the team. Supervises, evaluates, and prioritizes all work. Including taking the lead on the monthly billing cycle, auditing pre-billing, balancing client EDI files, troubleshooting EDI errors, and developing new audit controls as the need arises. Serves as the key liaison for client external auditors. Functional subject matter expert on all billing related projects and operational projects with a client invoicing component.

Requirements

• Strong analytical and organization skills
• Ability to work with varying seniority levels, including staff, managers, clients, and external partners
• Must have the ability to work in a fast-paced environment
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field OR equivalent combination of education and relevant work experience
• Minimum 5 years of experience in Billing Operations, Invoicing, or a related Financial Services role
• Minimum 2 years of experience in Supervisory or Team Coordination/Team Lead capacity required
• Intermediate-Advanced skills in using Excel (formulas, pivot tables, lookups) and Access
• Working knowledge of SQL, Tableau, and ERP platforms (i.e. SAP, Salesforce, Oracle) for data analysis, and reporting

Responsibilities

• Champion client billing control and reconciliation procedures to ensure timely invoicing
• Partner with stakeholders to design, optimize, and maintain Ad hoc reports, Alteryx workflows and Tableau dashboards supporting billing operations
• Promote a collaborative culture focused on continuous improvement, operational excellence, and innovated problem-solving within the team
• Develop, maintain, and continuously update policy and procedure manuals related to billing processes
• Manage and maintain client lessee structures within billing, credit, and securitization reporting systems to ensure accurate invoicing and reporting alignment
• Oversee and investigate pricing, billing and vehicle discrepancies identified through internal controls, ensuing root causes are addressed
• Support audit readiness by providing contracts, pricing documentation, and transaction details during internal and external client audits
• Recommend and implement process improvements, operational efficiencies, and cross-functional communication enhancements
• Maintain accurate and up to date process and procedure documentation in alignment with evolving business needs
• Interpret and clearly communicate billing related terms and conditions to internal managers, clients, auditors, and other stakeholders
• Lead and support special projects related to system enhancements, process optimization, and strategic initiatives as assigned
• Supervises a team of 5-10
• Supervise, train, and develop professional billing staff, provide feedback, and administer periodic and annual performance reviews

Benefits

• Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.
• Please click here for an overview of the benefits available to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees