Supervisor, Transfer & Referral Navigation

Sutter Health • Sacramento, CA

19h

About The Position

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: Supervises and oversees day-to-day activities including implementing protocols and policies and procedures. Manages escalations of complex referrals and internal and external relationship management with high value referring clinicians and unique referring organizations. Establishes work priorities and manages team workload and resources to meet operational goals. Job Description: Join a mission‑driven team that supports more than 170,000 ambulatory referrals every month and plays a critical role in shaping access to care across Sutter Health. As a Referral Operations Supervisor, you will lead a high‑performing team responsible for ensuring timely, seamless, and patient‑centered referral coordination across hundreds of clinics and specialty departments. In this leadership role, you’ll oversee daily operations, optimize workflows, and build strong relationships with high‑value referring clinicians and specialty partners. You’ll serve as an escalation expert for complex cases, guide the team through evolving regulatory and operational requirements, and contribute directly to transforming how patients and providers move through our system. If you’re energized by operational excellence, passionate about improving care access, and ready to help build the future of referral management at scale, we’d love to have you on our team.

Requirements

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: Nursing, Healthcare Administration or related field
• 5 years of recent relevant experience.
• Knowledge of principles and practices of patient care, and an understanding of medical diagnoses including medical terminology for all specialties.
• Deep understanding of the Epic electronic health record, Microsoft office products and analytical tools.
• Knowledge of applicable legislative and regulatory guidelines (e.g., Health Insurance Portability and Accountability Act (HIPPA), The Joint Commission (TJC), and Emergency Medical Treatment and Active Labor Act (EMTALA)) pertaining to healthcare practices.
• Knowledge of labor act (EMTALA)) pertaining to healthcare practices.
• Knowledge of Stark laws, referral renumeration, safe harbor language and referral legal nuance.
• Familiarity and understanding of managed care terminologies.
• Demonstrated leadership skills with the ability to mentor, motivate and engage team.
• Ability to interpret and apply regulations, policies, procedures, practices, and record keeping requirements.
• Ability to identify and analyze trends, determine solutions and resolve operational issues as guided by policies, procedures or practices.
• Ability to establish trust and credibility, and to interact and maintain effective working relationships with those contacted in the performance of role’s duties while respecting cultural and linguistic differences and fostering an inclusive work environment
• Ability to communicate through verbal and written means, and to present information to a variety of audiences.
• Ability to work effectively in a dynamic and fast-paced environment with changing business priorities
• Organization and planning skills to effectively delegate, manage and/or re-prioritize activities and projects to meet deadlines while delivering quality service and maintaining a high degree of responsiveness.
• Displays a customer service focus in all decisions and actions.
• Displays integrity and ethics in handling confidential information.
• Ability to use essential applications and/or databases associated with the role’s duties and responsibilities.

Responsibilities

• Supervises and oversees day-to-day activities including implementing protocols and policies and procedures.
• Manages escalations of complex referrals and internal and external relationship management with high value referring clinicians and unique referring organizations.
• Establishes work priorities and manages team workload and resources to meet operational goals.
• Oversee daily operations
• Optimize workflows
• Build strong relationships with high‑value referring clinicians and specialty partners.
• Serve as an escalation expert for complex cases
• Guide the team through evolving regulatory and operational requirements
• Contribute directly to transforming how patients and providers move through our system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level