Supervisor, Zoo Education

Sea World•Williamsburg, VA

1d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Full-Time, Supervisor, Zoo Education Busch Gardens Williamsburg What you get to do: You will enthusiastically represent the organization by displaying a positive attitude and a high level of energy and commitment to quality throughout all aspects of the job. This role is responsible for planning, teaching, and evaluating the implementation of Education and Camp curriculum and program schedule while creating and maintaining a safe environment. Additionally, you will:

Requirements

High school diploma or equivalent, College Preferred
Strong leadership skills including communication skills, positive attitude, strong organization skills, and independent thinking and problem solving
Flexible and willing to work early mornings, days, nights, weekends, and holidays
Able to operate independently from leadership
Comfortable with sales register systems, digital cameras, video recorders, computers, and computer programs including Excel, Word and PowerPoint
Able to lift, push, pull and/or carry up to 50 lbs.
Able to complete provided CPR/AED training/certification
Able to climb stairs/ladders
Able to work in all weather conditions and temperature extremes
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Stand, walk, and/or sit for prolonged periods of time
Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Comfortable speaking in front of large groups of guests and ambassadors
Able to remain calm and professional during challenging situations
Excellent written and verbal communication skills
Skilled in organization and planning
Possession of a valid state driver's license preferred
1 year Theme Park leadership preferred

Nice To Haves

College Preferred
Possession of a valid state driver's license preferred
1 year Theme Park leadership preferred

Responsibilities

Ensure a safe environment for all team members, guests, and animals
Provide exceptional, professional guest service in a team environment
Ensure compliance to all state/federal regulations, park policies, and department procedures
Lead, supervise and monitor the performance, day-to-day operations and training of the education teams for Exclusive Tours, General Education, Summer Camps, and Training Support Teams, as well as their respective leadership teams
Assist with, write, and develop program curriculums, schedules, lesson plans, and scripts for educational experiences including but not limited to activities, classes, lessons, sessions and tours
Communicate and coordinate with other departments and leaders regarding education function/activities that may impact or require their assistance
Monitor, track, and manage inventory supplies, labor usage, and operating expenses for the education teams
Monitor and manage inventory supplies of the In-Park Quick Queue Kiosks and ensure daily start-up procedures are achieved
Monitor and manage product inventory on a daily basis, communicate sales to departments as necessary
Ensure staffing reports are up to date and efficiently communicated to necessary stakeholders
Ensure training is being properly documented and tracked
Lead, facilitate, and teach classes, ensuring SEA standards are being met
Complete ambassador in-park auditing for safety, guest service, and ensuring SOP compliance
Participate in the Guest Arrival Duty Manager program.
Communicate professionally and effectively with Ambassadors, Vendors and our Guests
Report to leadership regarding the status of projects and completed assignments
Perform other duties as assigned