Supervisor I

Tapestry•New York, NY

3d•Onsite

About The Position

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to- wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. Job Title: Supervisor, Specialty Primary Purpose:The successful individual will leverage their proficiency in retail to… Client & Service Expert:⦁ Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.⦁ Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.⦁ Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.⦁ Ensure team is compliant with all clientele standards and thank you note program.⦁ Ensure all associates complete the sales training program.⦁ Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales/Leadership Presence/Steward of Talent:⦁ Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.⦁ Responsible for assuming the SL role in manager’s absence.⦁ Lead by example with the achievement of personal sales goals.⦁ Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.⦁ Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.⦁ Conduct ongoing review and assessment of employee performance. Building Brand Equity:⦁ Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.⦁ Ensure brand and operating standards are met to support brand consistency.⦁ Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.⦁ Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales. Operational Excellence:⦁ Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. ⦁ Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.⦁ Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.⦁ Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

Requirements

Minimum 3 years management experience in a comparable retail environment
Professional sales development and exceptional interpersonal skills
Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
Comfortable in making decisions and mediating conflict within a team-environment
Proficiency in windows-based software such as excel, word and outlook
Available to work store schedule, as needed, including evenings and weekends
Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders

Nice To Haves

College degree preferred
Prior luxury goods experience preferred

Responsibilities

Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
Ensure team is compliant with all clientele standards and thank you note program.
Ensure all associates complete the sales training program.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
Responsible for assuming the SL role in manager’s absence.
Lead by example with the achievement of personal sales goals.
Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
Conduct ongoing review and assessment of employee performance.
Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
Ensure brand and operating standards are met to support brand consistency.
Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.