Supervisor - Full Time (Winner's Circle Indianapolis)

Caesars Entertainment•Indianapolis, IN

2d•Onsite

About The Position

JOB SUMMARY: Include the following and other duties that may be assigned. Responsible for assisting Asst OTB General Manager in the day to day operations of the Sportsbook, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures. DIRECTLY SUPERVISES: Race Sportsbook Ticker Writer/Mutuel Teller KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Supervises all wagering policies of the Race & Sportsbooks Ensure all AML & Title 31 procedures are followed and tracked accurately Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity. Coaches, guides and instructs personnel in the proper performance of duties. Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel. Assists with personnel development including hiring, training and disciplinary actions Ensures betting limit guidelines are followed Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities. Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately. Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets. Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs Create a fun, positive work environment for all employees of Caesars Entertainment. Sports enthusiast Excellent interpersonal and communication skills with guests and employees. Excellent verbal and written skills in English. Ability to analyze financial statements. Ability to explain wagering to new guests Ability execute departmental budget. Excellent organizational skills. Other duties as assigned.

Requirements

Sports enthusiast
Excellent interpersonal and communication skills with guests and employees.
Excellent verbal and written skills in English.
Ability to analyze financial statements.
Ability to explain wagering to new guests
Ability execute departmental budget.
Excellent organizational skills.
College Degree with Financial or Business background preferred.
2 years supervisor experience required.
Must have an outgoing, energetic, and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance comply with established standards.
Maintains a professional work environment with management and staff.
Must be able to sit, stand or walk for long periods of time (minimum 4-6 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing second-hand smoke, dust, loud noises and bright lights.
Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
Must be able to work independently.
Must be able to work varied shifts, weekends, and holidays as needed.
Must be able to responds to visual and aural cues.
Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission.
Requires access the the gaming floor.

Nice To Haves

College Degree with Financial or Business background preferred.

Responsibilities

Assisting Asst OTB General Manager in the day to day operations of the Sportsbook
Be a brand ambassador for Caesars Entertainment
Provide excellent customer service
Coach employees
Ensuring compliance with all departmental policies and procedures
Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
Supervises all wagering policies of the Race & Sportsbooks
Ensure all AML & Title 31 procedures are followed and tracked accurately
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
Coaches, guides and instructs personnel in the proper performance of duties.
Administers evaluations, performance reviews and merit compensation within established guidelines.
Maintains work schedules for assigned personnel.
Assists with personnel development including hiring, training and disciplinary actions
Ensures betting limit guidelines are followed
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry.
Remains aware of legislative action affecting business opportunities.
Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
Inspects facilities and equipment are available and functioning properly.
Informs management of any issues with equipment or needed repairs
Create a fun, positive work environment for all employees of Caesars Entertainment.
Other duties as assigned.