Supplier Engagement & Onboarding Program Manager

Children’s Hospital of Philadelphia•Upper Darby, PA

5d•Hybrid

About The Position

Supplier Engagement & Onboarding Program Manager Drive CHOP’s mission forward by shaping how we connect, onboard, and partner with a broad and representative network of suppliers across all campuses. In this highly collaborative role, you’ll: Lead enterprise-wide supplier engagement and onboarding initiatives that promote accessibility, transparency, and equitable participation across CHOP’s supplier ecosystem. Build meaningful partnerships that reflect CHOP’s values, strengthen local and small business participation, and advance community impact. Collaborate with leaders across Supply Chain, Digital Technology Services, Facilities, Community Impact, and more to align strategies, streamline processes, and reduce barriers to entry for suppliers. Oversee CHOP’s Vendor Credentialing Program, ensuring seamless compliance, operational excellence, and a consistent onboarding experience for all partners. Serve as a key liaison to external suppliers and community partners—strengthening relationships that support innovation, resilience, and long-term value. This role is ideal for a connector, strategist, and influencer who thrives on collaboration, drives alignment, and delivers measurable impact across a complex organization while fostering a supplier network that reflects the communities CHOP serves. The role is Hybrid, requiring 2-3 days in office weekly. The shift is 8-5pm EST Monday -Friday.

Requirements

Bachelor's Degree - Required
At least seven (7) years related experience - Required
At least two (2) years in a supplier engagement, category management, or vendor management role - Required
Customer and supplier relationship management.
Strong project management and process improvement skills; leads workgroups, creates work plans, deliverables, and desired outcomes for initiatives with targeted due dates.
Proven project management skills with small to medium-sized projects, including those that require change management skills.
Sets priorities based on customer input and organizational readiness.
Ability to analyze and interpret qualitative data.
Keen ability to compile data, evaluate data, and improve processes.
Strong written, verbal, and presentation skills.
Communicates and influences effectively, with the ability to motivate and influence others. Ability to communicate effectively with C-Suite and Executive Leadership.
Quick learner; inquisitive and motivated individual.
Mature leadership skills; can lead inter-department teams and external stakeholder project teams.
Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities.

Nice To Haves

Master's Degree - Preferred
At least ten (10) years related experience - Preferred

Responsibilities

Lead and facilitate implementation of supplier engagement and onboarding strategies with other members of the Procurement team (AVP of Sourcing & Contracting, Strategic Sourcing Managers, Category Managers).
Identify contracting opportunities for suppliers within CHOP. In partnership with the Sourcing & Contracting team, oversees and supports >$1B in annual spend across the CHOP enterprise.
Drive engagement and interaction between CHOP Procurement, CHOP business units, and external vendors. Partner with external organizations and businesses/vendors throughout the Philadelphia metro area to assess opportunities for external vendors to better support CHOP.
Serve as external-facing liaison to assess potential suppliers through discussion, coordination, reference calls, and supplier presentations.
Partner with suppliers, external organizations, and internal CHOP stakeholders to establish and maintain positive business relationships with suppliers.
Present to CHOP leaders on a recurring basis regarding the state of the program, including updates to the Executive team and others.
Serves as the key contact for Vendor Compliance issues and assists CHOP departments with managing new and existing vendors through the entire lifecycle of the vendor compliance process.
Working closely with Procurement leadership (VP Supply Chain, AVP of Sourcing & Contracting) and the Office of Community Impact, Office of Belonging & Inclusion, and other CHOP departments, set metrics for CHOP's Procurement team related to supplier engagement, onboarding, and vendor credentialing compliance.
Develop procedures, policies, and standards for the supplier engagement and vendor credentialing programs. Serve as subject matter expert on supplier engagement and vendor credentialing initiatives. Provide insight and recommendations for process and communication improvements with local suppliers and key stakeholders.
Track and manage both CHOP-wide and Procurement specific metrics regarding supplier engagement, onboarding, and spend. Responsible for data integrity and tracking metrics on a monthly basis, and reports out to leadership as required.
Coordinate spend reporting activities and outline practices to ensure transparency into vendor spend. Manage contract compliance with relation to defined metrics as determined by CHOP leadership.
Successfully manage simultaneous projects with short timelines and challenging logistics.