Supply Chain Support Analyst

IMCD Group B.V.

5d•Hybrid

About The Position

IMCD US is seeking a detail-oriented Supply Chain Support Analyst to support daily supply chain operations and analyst teams. This role partners closely with customer service, sales, principals, and warehouses to ensure accurate product data and timely order execution. The ideal candidate is analytical, organized, and comfortable working in a fast-paced environment while driving process improvements. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. The Support Analyst is responsible for providing support to the assigned analysts by fielding inquiries regarding product information, customer orders, and principal related questions. The Support Analyst will work in conjunction with the principal, sales, internal departments, and warehouses to solve all issues and questions. They partner with other team members to explore opportunities for process improvements while instilling the company’s core values into the day-to-day operations of the department.

Requirements

Demonstrates analytical, problem solving, and critical thinking skills.
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
Ability to meet deadlines and goals by prioritization and effective time management.
Excellent interpersonal and communication skills that allow for the development of strong relationships, both internally and externally.
Ability to complete root cause analysis to fix problems and not symptoms.
Exhibits ambition and willingness to learn.
Ability to multitask and switch focus quickly.
Deadline-driven, detailed oriented, and conscientious.
Must possess good organizational skills and the ability to think strategically.
Proficient with Microsoft Excel and other common computer programs, including Microsoft Office.
Excellent written and verbal communication skills.
Associate degree or three years equivalent experience.
Proficiency in Excel.

Nice To Haves

Bachelor’s degree in business.
Experience in a fast-paced environment.

Responsibilities

Handles projects and provides support services to assigned analysts by fielding inquiries regarding product, order, and principal related questions.
Communicates order updates to Customer Service Department regarding ETAs and utilizes backorder reports to proactively follow-up with principals on backorders.
Updates and maintains product representation portfolio, including article numbers, country of origin, shipping point, temperature requirements, shelf life, package weight, order strategy, and lead times.
Ensures Principal Playbooks are accurate.
Processes advanced ship notices, order confirmations, and receipts accurately and within guidelines and alert assigned analyst of any potential issues.
Processes and handles material damage, short shipments, and returns while notifying appropriate departments.
Resolves conflicts by assisting team, warehouses, principals, sales, and internal departments.
Assists other team members, as needed, to achieve departmental goals.
Develops and completes projects to improve processes and procedures as part of 90-day action items and submit updates weekly.
Participates in ongoing education to improve personal and job skills which includes attending monthly APICS meeting, webinars, cross training, etc.
Attends and participates in department meetings and joint customer service meetings.
Participates in annual physical inventories, at warehouses, as needed.