Support Analyst - Integrations & Analytics
About The Position
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
Requirements
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Able to work in a fast paced environment with multiple competing priorities
- Ability to prioritize tasks independently based on understanding business impact for the customer
- Some SQL knowledge and ability to write/execute multi-table queries
- Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
Nice To Haves
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Able to work in a fast paced environment with multiple competing priorities
- Ability to prioritize tasks independently based on understanding business impact for the customer
- Some SQL knowledge and ability to write/execute multi-table queries
- Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
Responsibilities
- Help customers solve problems in the CrunchTime platform
- Use internal tools to troubleshoot trouble tickets
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
- Collaborate with a global team to deliver the ultimate customer experience
- Support Sales/Success teams with account management and technical support
- Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
- Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.
Benefits
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
