Support Analyst

LogistiVIEW•Cary, NC

19h•Onsite

About The Position

Do you have a passion for technology and optimization? Do you want to join a growing company with the same passion? At LogistiVIEW we deliver intelligent Warehouse Execution Systems to automate the world’s most complex warehouses and make the world’s supply chain more predictable. We are seeking to fill our Support Analyst role. The individual in this role will manage multiple client issues simultaneously. The day-to-day tasks include Java & SQL development, assisting with customer hardware and troubleshooting issues, providing analytics, diagnostics, and resolution of client inquiries. Therefore, effective communication with customers is a critical aspect of this role. This role is full-time on site in our Cary, NC office.

Requirements

Bachelor’s degree (or equivalent job experience) in Computer Science, Software Engineering, Information Technology, or related fields
Technical Knowledge: SQL and Java
Strong problem-solving ability and high-level communication with customers
Ability to handle multiple requests simultaneously and switch quickly
Capable of learning new concepts quickly and getting up to speed efficiently
Effective verbal and written communication skills
High level of confidentiality regarding sensitive customer information
Self-motivated, including taking ownership of open tickets and ensuring incidents are fully resolved.
Able to travel 10-15% for client events

Nice To Haves

Experience with mission critical enterprise applications (highly preferred)

Responsibilities

Provide expertise for the resolution of technical problems including interpreting, troubleshooting, and repair of complex issues in a 24/7 operation.
Document and record client issues to promote transparency and understanding of technology issues.
Facilitate equipment ordering and Return Merchandise Authorization (RMA) process.
Partner with the development teams to reduce and resolve reoccurring issues.
Review code to diagnose and reverse engineer issues for prompt resolution.
Escalate technical issues if additional expertise is needed.
Deliver a high level of customer service and satisfaction under limited supervision.
Participate in an on-call rotation to provide timely support during non-business hours.