Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

CSE Software • Peoria, IL

4d • Onsite

About The Position

CSE Software Inc. is a custom digital solutions provider that has been delivering results since 1990. We are a privately held, woman‑owned business seeking a full‑time, onsite Support Analyst to join our team in Peoria, IL.

Position Summary

The Support Analyst provides technical support for desktop applications and PC environments while delivering a high level of customer service. The ideal candidate is customer‑focused, highly organized, detail‑oriented, and motivated to solve problems efficiently in a team‑based environment.

Requirements

• Previous help desk or technical support experience
• Working knowledge of PC operating systems
• Strong written and verbal communication skills
• Proven ability to deliver outstanding customer service
• Ability to work effectively both independently and as part of a team
• Strong organizational and time‑management skills
• Ability to prioritize tasks from multiple stakeholders
• Demonstrated problem‑assessment and problem‑solving skills
• Keen attention to detail and accuracy
• Professional demeanor
• Availability to work a flexible schedule

Nice To Haves

• Familiarity with SQL and Microsoft products

Responsibilities

• troubleshooting PC software and desktop applications
• delivering a high level of customer service

Benefits

• Salary based on experience
• 401(k)
• Health insurance
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed