Support Broker- Arkansas (Washington County)

Public Partnerships | PPL

1d•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. Candidates must reside within a commutable distance to Fayetteville, Arkansas (Washington County). Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Requirements

Bachelor’s degree or equivalent experience listed
Minimum of three (3) years’ experience customer service, data entry, teaching, mentoring, or coaching with outcome- based expectations.
Candidates must reside within a commutable distance to Fayetteville, Arkansas (Washington County).

Responsibilities

Assist state agency representatives in marketing Self Direction to prospective Participants, family members, representatives, service providers, others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts.
Explain the roles and responsibilities of self-direction to Participants and their appointed representatives, including the responsibilities of being an employer, hiring and supervising workers.
Explain the roles and responsibilities of Public Partnerships in providing Financial Management services to Participants/representatives, including the responsibility for payroll processing and payment, and the responsibility for tax withholding and reporting.
Explain the roles and responsibilities of Public Partnerships in providing Support Broker services to Participants/representatives, including the responsibility of assisting with the enrollment process and interfacing with the Participants DIDD Case Manager to meet the needs of the Participant related to Self-Direction.
Assist interested and eligible participants to enroll in self-direction, including completion and submission of enrollment packets, employer packets and employee packets.
Enter participant/representative information into Public Partnerships portal used for project management and reporting and forward enrollment packets for participants/representative and workers to Public Partnerships financial operations center for processing.
Provide participants/representatives with practical skills training as needed in areas such as: developing a job description for workers, recruiting, selecting, hiring, training and supervising employees; and communication with support brokers and case managers.
Communicate with participant’s case manager upon initial receipt of referral and throughout the enrollment process so as to keep them informed of any issues and/or potential enrollment delays.
Assist participant/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees.
Ensure that all employees have completed required background and registry checks prior to provision/payment for services.
Assist participants/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services.
Assist participants/representatives as needed to provide ongoing annual training/certification required of all employees.
Monitor participant health, safety and welfare and report any concerns to participant’s case manager and other entities as necessary.
Conduct quarterly voice to voice contact calls, and open enrollment/family sessions.
Conduct annual in-person home visits.
Assist with resolution of timesheet submission and payroll issues.
Maintain member and employee files and records according to prescribed HIPAA standards.
Maintain participant/worker communication by creating and updating support tickets in the Public Partnership web portal.
Document and report evidence and observation of member or representative inability to self-direct.
Report and respond to all participant/representative complaints regarding PPL services using required reporting processes and systems.
Report and respond to all participant/representative grievances using required reporting processes and systems.
Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud and exploitation.