Support Coordinator - Utility Portfolio Coordinator I

Texas Department of Transportation•Austin, TX

16d

About The Position

Reviews submissions of state and federally funded utility accommodation agreements, payment requests, and supporting documents. Work involves analyzing, evaluating and coordinating processing utility - related payments and reimbursement eligibility. Work requires contact with internal Utility Auditors, District and Division partners, Finance personnel, and the Utility industry. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

Requirements

Education: Bachelor's Degree in any discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications
Experience: 2 years utility accommodation reimbursement eligibility or related utility activities. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.
Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.
Statistical analysis methodologies and reporting procedures
Developing and implementing programs
Using computers and applicable programs, applications, and systems
Investigative practices and procedures
Negotiating settlement of differences without damaging relationships; applying effective questioning and listening techniques to determine other parties' positions in a direct and diplomatic manner
Establishing plans and setting objectives and goals that support overall business strategy/results, anticipating and adjusting for problems/roadblocks
Public relations for maintaining effective working relationships with individuals and groups, both internal and external
Collecting, sorting, and compiling data
Planning and coordinating workshops, seminars, and task force activities

Nice To Haves

Demonstrated alignment with ROW core values: Respect, Honesty, Transparency, Trust, Kindness, Accountability, and Unity.

Responsibilities

Recommends and implements procedural changes.
Represent the Department at various national, state, and local committee and task force meetings.
Assists internal and external customers with navigating through the utility accommodation payment and reimbursement procedures to ensure compliance.
Assists in updating Standard Operating Procedures (SOPs), utility manual, and related forms.
Reviews routine to complex utility agreements to ensure compliance with state and federal regulations.
Assists Utility Auditors in their review of program documentation.
Provides customer support to District and Division customers, Utility Industry, and other groups.
Reviews requests for utility reimbursement and recommends approval or denial of requests.
Conducts presentations, provides training, and coordinates meetings related to utility program activities.
Performs other job responsibilities as assigned.