Support Delivery Manager
About The Position
Support Delivery Manager Location: Houston, Texas or Dallas, Texas Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Requirements
- 5+ years of experience in the IT Industry with at least three years managing end-to-end Service/Support Delivery
- Successful experiences managing service delivery for global customers effectively and independently
- Good knowledge of ITIL, support contract, L1/L2/L3, stakeholder management
- Project management experience, preferred but not required
- Oil and Gas Domain knowledge, preferred but not required
- Good and effective communication, presentation and leadership skills.
- Knowledge of Quorum software product line is an added advantage
Responsibilities
- Managing the overall Support delivery experience for select Quorum clients
- Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
- Works closely with internal/external teams for cross utilization of competence, processes and tools
- Accountable for customer’s case/ticket backlog, case escalations, major incidents
- Identify and drive opportunities for process improvement and efficiencies
- Be able to implement best practices in Support Delivery
- Accountable for customer service governance, service improvement and service planning
- Support internal/external audit
- May mentor team members, as needed
- And other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
