Support Desk Technician

ISOutsource•Bothell, WA

23h•$50,000 - $75,000•Onsite

About The Position

As a modern technology consulting firm, ISO is at the forefront of change. We strengthen our clients with technological solutions that help them boost performance, streamline processes, and excel at serving their customers. With ISO, you’ll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes. Our Core Values We are client centric. We are innovative. We are results driven. We pursue excellence. We are trustworthy. We empower our team. Why ISOutsource? Access to Management and Senior Leadership. Ability to define your own niche within the organization. Exposure to a wide range of technologies. Monthly training and career enhancing opportunities. Being part of a highly skilled team who is willing to help and share knowledge. Tons of room for growth, ISO has a long history of promoting from within. A company emphasis on work/life balance. We Take Care of Our People Excellent total compensation package A salary range of $50,000 to $75,000 annualized Competitive insurance benefits package includes health, dental, vision, life, and disability coverage. 401(k) & Employer match Generous Paid Time Off schedule Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives) Monthly team activities including trivia nights, holiday parties and more. Work you will do as an ISOutsource Support Technician: Provide first line technical support including desktop and server support Solve a wide variety of issues Some specialized application support calls received (training provided) Carry out day-to-day network administration tasks Perform routine server maintenance tasks Manage our network monitoring system Provide in-house technical support Work in an energized team and fun office environment Work with a variety of technologies Partner with Support colleagues skilled in a variety of technical arenas Partner with a great group of field consultants Our ideal candidate will possess the following qualities: A passion for customer service A solid work ethic Excellent communication skills at technical and non-technical levels Excellent written communication skills Excellent time management and multi-tasking skills Attention to detail and quality of work Advanced troubleshooting skills Eager to learn new technologies Flexibility (shift work is required for this role)

Requirements

A passion for customer service
A solid work ethic
Excellent communication skills at technical and non-technical levels
Excellent written communication skills
Excellent time management and multi-tasking skills
Attention to detail and quality of work
Advanced troubleshooting skills
Eager to learn new technologies
Flexibility (shift work is required for this role)
1+ Years of technical support experience preferred
IT / Networking certification or ability to attain a certification within 6 months of employment
Valid driver's license
Must be able to daily commute to the ISOutsource Office in Bothell, WA

Nice To Haves

Windows Operating Systems
Microsoft Office Products
Windows Server 2016 - Current
Exchange 2010 - Current
SQL 2008 - Current
Backup Solutions
Anti-Virus Solutions
Routers/Firewalls
Mac OS/Linux
Cloud Technologies (Azure, AWS)
Experience working with the ConnectWise ticketing system
Leadership experience in an IT services support capacity
CompTIA IT Certifications
Active Directory knowledge

Responsibilities

Provide first line technical support including desktop and server support
Solve a wide variety of issues
Some specialized application support calls received (training provided)
Carry out day-to-day network administration tasks
Perform routine server maintenance tasks
Manage our network monitoring system
Provide in-house technical support
Work in an energized team and fun office environment
Work with a variety of technologies
Partner with Support colleagues skilled in a variety of technical arenas
Partner with a great group of field consultants

Benefits

Excellent total compensation package
A salary range of $50,000 to $75,000 annualized
Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
401(k) & Employer match
Generous Paid Time Off schedule
Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
Monthly team activities including trivia nights, holiday parties and more

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