Support Engineer II

Diversey•United States of America, KY

21h•$77,270 - $113,322

About The Position

As a Support Engineer, you will be responsible for assisting the Site Manager in managing the daily activities at our refining and chemical customers in Eastern Kentucky. You will focus on safety initiatives at the customer sites to improve overall working conditions. You will be responsible for assisting the Site Manager with product inventory and ordering as well as equipment upkeep.

Requirements

Bachelor's / Associate's Degree in Engineer or Life Sciences
1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
Must have a valid Driver’s License and acceptable Motor Vehicle Record
Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
Must be authorized to work in the United States

Nice To Haves

Bachelor’s degree in Chemical Engineering
1-5 years of successful technical sales / support experience
Refining and Specialty chemical industry experience
Solid mechanical and electrical aptitude and skills
Manufacturing, lab testing, maintenance and/or electrical experience preferred
Proficiency in MS Office programs (Word, Excel)
Independent worker
Problem solver
Customer focused
Good communication skills both written and oral
Strong work ethic
Focus on safety

Responsibilities

Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
Maintain and build business relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program.
Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
Manage profitability of the account (pump settings, pricing, accounts receivable)
Review territory applications and processes/procedures for safety improvements