Support Engineer III-Ext - AMZ9828822

Amazon•Seattle, WA

5d•Remote

About The Position

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s). 100% telecommuting permitted, work may be performed from anywhere in the U.S. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $143,330/year to $163,700/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000 Basic Qualifications: Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s). 100% telecommuting permitted, work may be performed from anywhere in the U.S.#0000 Preferred Qualifications: Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Requirements

Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation.
Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience.
Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s).
100% telecommuting permitted, work may be performed from anywhere in the U.S.

Responsibilities

Handle complex customer issues that are escalated by level I and level 2 engineers.
Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations.
Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support
Participate in on-call rotations
Have a deep understanding of the systems and technologies involved in supporting AWS services
Strong communication and leadership skills.