Support Engineer, Workforce Solutions - Hiring Software Delivery

About the position

Talent acquisition System Support (TASS) within Hiring Software delivery (HSD)-ROSS partners across the prospect-to-hire life cycle. TASS helps with issue resolution and root cause analysis, partnering with development teams to improve the tools that Amazon uses to Hire. TASS strives to uphold operational and quality standards while driving efficiencies for our customers.

Responsibilities

• Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend's working.
• Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
• Have deep functional domain knowledge of recruiting systems to design business solutions.
• Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
• Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
• Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.
• Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updates.
• Working knowledge of SQL and creating business dashboards.

Requirements

• 2+ years of software development, or 2+ years of technical support experience.
• Bachelor's degree in engineering or equivalent.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix.

Nice-to-haves

• Experience with AWS, networks and operating systems.

Benefits

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• Full range of medical, financial, and/or other benefits.