Support Engineer

Eide Bailly LLP

2d • Onsite

About The Position

The Support Engineer provides onsite and remote technical support for a Ohio and Virginia. Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products to resolve problems for end users. Maintains office hardware and software inventories.
A typical day as a Support Engineer might include the following:
Provides excellent technical assistance and desktop support to end users.
Installs, modifies, and repairs computer hardware and software.
Troubleshoots computer systems and/or printer hardware issues.
Troubleshoots software issues.
Troubleshoots miscellaneous network and server issues.
Asks questions to determine nature of the problem.
Walks end users through the problem-solving process.
Documents end users queries, problems, and solutions.
Follows up with end users to ensure issue has been resolved.
Provides onsite support for Help Desk in a multi-location office.
Mains office hardware and software inventories.
Serves as a back-up resource for the Help Desk call center.
Ensures timely and accurate performance on assigned projects.
Maintains compliance with project budgets, turnaround times, and deadlines.

Requirements

• You have an Associate’s Degree in Information Systems, Computer Science, or related field; an equivalent combination of education and experience may be substituted.
• You have 2-4 years of experience with Microsoft products.
• You have 2-4 years of experience with PC hardware.
• You have Advanced knowledge of Microsoft Windows and Microsoft Office.
• You have working knowledge PC and printer hardware.
• You have outstanding customer service skills.
• You have proven problem solving and troubleshooting abilities and attention to detail.
• You can communicate clearly in writing and verbally.
• You can work independently with minimal supervision.
• You can work on multiple projects and meet deadlines by setting priorities with work projects.
• You can establish and maintain effective working relationships with co-workers and clients.
• This position requires prolonged standing and sitting, some bending, stooping, and stretching, and the ability to lift 50 lbs.
• Must be authorized to work in the United States now or in the future without visa sponsorship.

Responsibilities

• Provides excellent technical assistance and desktop support to end users.
• Installs, modifies, and repairs computer hardware and software.
• Troubleshoots computer systems and/or printer hardware issues.
• Troubleshoots software issues.
• Troubleshoots miscellaneous network and server issues.
• Asks questions to determine nature of the problem.
• Walks end users through the problem-solving process.
• Documents end users queries, problems, and solutions.
• Follows up with end users to ensure issue has been resolved.
• Provides onsite support for Help Desk in a multi-location office.
• Maintains office hardware and software inventories.
• Serves as a back-up resource for the Help Desk call center.
• Ensures timely and accurate performance on assigned projects.
• Maintains compliance with project budgets, turnaround times, and deadlines.

Benefits

• generous paid time off
• comprehensive medical, dental, and vision insurance
• 401(k) profit sharing
• life and disability insurance
• lifestyle spending account
• certification incentives
• education assistance
• a referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree