Support Engineer (USA Only - 100% Remote)

Close

20h • Remote

About The Position

We're hiring a Support Engineer at Close.
As Close grows, more customers are building on our API, running complex migrations, integrating multiple tools, and expecting faster, more technical answers. Close’s Support Engineering Team sits at the intersection of these customer problems and technical solutions. You'll spend time helping customers directly while also creating scripts, tools, and automation that make both our team and our customers more effective. The impact compounds: every script you write, every migration tool you build, every piece of internal tooling you create makes the next customer conversation faster and the next problem easier to solve.
As a Support Engineer, you'll be part support expert, part automation builder, part customer advocate.
You'll handle technical support during US business hours while writing scripts that solve customer problems, building internal tools that improve team efficiency, and creating tools that customers can reuse.
The Support team at Close is highly autonomous, deeply customer-focused, and technical compared to most SaaS support teams. You'll work with production data, become an API expert at a profitable company, and have direct influence on both internal systems and customer-facing tools.

Requirements

• Experienced with Python. You have 1+ years using Python to solve real problems - whether building scripts, automating workflows, or interacting with APIs. You can debug, explain your code, and aren't afraid to dig into unfamiliar systems.
• Customer-focused. You have experience in customer-facing roles (sales, support, or similar) and genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength.
• An automation enthusiast. You see repetitive work and think "I can build something to fix this." You experiment with AI tools to improve workflows, but you understand when manual debugging is required. You're AI-native: you use tools like Claude, ChatGPT, or Copilot thoughtfully to augment your work, not replace your thinking.
• A strong communicator. Your written communication is clear and structured. You can document your work, write bug reports that engineering appreciates, and collaborate effectively in an async-first environment.
• Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action.
• A strong written communicator in English
• Located in US time zones (ET, CT, MT, or PT)
• Comfortable working 100% remote in a fully distributed team

Nice To Haves

• JavaScript/TypeScript experience
• Experience with web scraping (requests, scrapy, BeautifulSoup)
• Familiarity with CRMs or sales tools
• Experience at API-first companies like Stripe, Twilio, Zapier, or similar
• Public code samples or GitHub contributions
• Experience writing technical documentation
• Familiarity with fraud tools Sift, Stripe, or Twilio

Responsibilities

• Solve technical problems daily.
• Build tools that compound.
• Enable Customer Success.
• Improve our API ecosystem.
• Experiment and automate.

Benefits

• Competitive compensation including an organization-wide goal-based bonus
• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.
• Paid Parental Leave for primary and secondary caregivers
• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
• 401k (US residents): We match 6% contributions with immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed