Support Partner - Mesa, AZ

A New Leaf•Mesa, AZ

2d•Onsite

About The Position

Our Support Partners are the steady, reliable presence that keeps our shelter safe, welcoming, and running smoothly. In this role, you’ll help maintain a clean and secure environment, support residents with daily needs, and de-escalate situations with calm professionalism. If you’re compassionate, dependable, and ready to make a real difference in the lives of individuals experiencing homelessness, we’d love to have you on our team.

Requirements

High school diploma, GED, or equivalent preferred
0-1 years of experience working with homeless or economically disadvantaged population
Demonstrate and provide strong communication skills both verbally and in writing.
Committed to teamwork and have the ability to establish and maintain effective working relationships.
Demonstrate a basic understanding of Trauma Informed Care.
The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with always maintaining professionalism.
Able to maintain proper professional and personal boundaries, while protecting our Resident’s Rights.
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Drug Screening
TB Test (Depending on Program)
CPR/First Aid Certification
Therapeutic Options Training (Depending on Program)
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Responsibilities

Attend and actively contribute to the weekly staff and training meetings.
Consistently utilize Therapeutic responses and interactions with clients and staff. Do not threaten clients with dismissal from program for non-safety issues. Educate clients about behavior and consequences for continued infractions.
Badge clients in and out utilizing the current badge system.
Hold clients accountable for their program participation requirements.
Consistently perform safety/bed bug protocol check in procedure
Complete interior and exterior campus rounds to ensure that the facility is clean and safe.
Attend all assigned meetings e.g., staff meetings, training courses, etc.
Provide case managers with individual client needs/requests from clients that are disclosed during off peak hours/your schedule.
Always refer clients to case managers for all concerns and needs.
Initiate and maintain a professional rapport with clients during all interactions, not limited to addressing education, redirection, or referral to case manager for consequences.