Support Program Manager - New Country Day Camp

The Educational Alliance Inc.•New York, NY

4h•Onsite

About The Position

New Country Day Camp is an open-tent community that celebrates and sustains joyful, outdoor summer experiences where all can thrive. We maintain a proud legacy as a Jewish camp comprised of a multicultural community, representing and celebrating the heartbeat of NYC. We build meaningful connections with ourselves, each other, and the natural world around us through innovative programming that is rooted in Jewish tradition and guided by universal values. New Country Day Camp is an 7-week, outdoor summer camp for campers in kindergarten-8th grade. NCDC operates M-F, 8am-5pm, and provides transportation for staff and campers to and from our campgrounds on Staten Island via multiple locations throughout Lower Manhattan and Brooklyn. NCDC is a neurodiverse camp community, and all staff members are responsible for supporting neurodivergent and neurotypical campers and staff to have successful summers. New Country Day Camp’s (NCDC’s) Support Program Manager oversees the Support Program which fosters and celebrates neurodiversity in our community. They provide timely and equitable accommodations for campers with disabilities and higher needs and their families. NCDC’s Support Program Manager works in collaboration with NCDC’s leadership team to hire, train, and supervise Support Staff during camp orientation and the camp season. This individual will manage the intake process for campers enrolled in the Support Program, which includes ensuring Individualized Camper Plans (ICPs) are completed by Support Supervisors, reviewed, and distributed to the appropriate NCDC staff (e.g. Support Specialists, Bus Captains, etc.). This individual also handles elevated crises at camp through collaboration with NCDC’s leadership team. The Support Program Manager should have a strong background working with children and families (including children with additional needs), a passion for creating a more inclusive world, and a willingness to do so through NCDC’s values-driven framework. This role will work part-time through May and transition to full-time from June through August

Requirements

Master’s Degree in Social Work, Special Needs’ Education, or related field.is required (Candidates graduating with their master’s degree in 2026 and/or who have relevant experience will be considered)
Experience in a supervisory capacity in a childcare setting, including camp environment with disabilities and higher needs children (e.g. Autism spectrum disorder, ADHD, OCD, etc.) is required
Knowledge and demonstrated competencies in best practices of Diversity, Equity, and Inclusion
Experience and demonstrated ability in developing and implementing staff training for large groups
Microsoft Suite; ability to learn new systems quickly

Responsibilities

Oversee the intake process for all campers enrolled in NCDC’s Support Program
Conduct new camper and family intakes at the 14th Street Y, or over the phone/via Zoom with families when necessary
Create new camper ICPs (Individualized Camper Plans), and update returning camper ICPs via individual, scheduled family update phone calls when necessary
Review and ensure completion of all Individualized Camper Plans (ICPs) prior to orientation
In collaboration with leadership team, recruit and hire Support Supervisors (7) prior to April 1st and Support Specialists (20-30) prior to May 1st
During pre-camp orientation, partner with Senior Manager of Community Care to familiarize Support Staff with NCDC protocols, trauma-informed, restorative approach to behavior, and provide awareness of most frequent diagnosis and areas for camper support
During pre-camp orientation, supervise Support Supervisors and ensure their supervisees receive their individual caseload of campers and recommended accommodations
In collaboration with NCDC leadership, facilitate trainings for ALL members of the NCDC staff that will allow staff to support all campers, including those who benefit from additional support services at New Country Day Camp, through NCDC’s protocols, Restorative Approach, and Values-Driven frameworks
Consult with leadership team to ensure appropriate supported camper groupings and Support Specialist group/division assignments
Consult with Program Supervisors to ensure individual campers have accommodations needed in each offered program
Consult with Division Manager to ensure any staff needs are flagged and prepared for
Consult with Operations Manager to ensure that all campers who benefit from additional support have plans set in place to support them on the bus ride to/from camp
Partner with Division Manager to support all campers and age-division leadership staff
As a member of NCDC Key Staff, arrive before the camp day begins & stay post-camp to complete necessary responsibilities (including parent communication, planning for the following camp day, etc.)
Be present at all days of orientation, camp and staff meetings during the camp season
Establish and promote a commitment to the mission, vision, and values of New Country Day Camp, including proactively encouraging staff alignment with these values
Execute NCDC’s supervision model with all supervisees (Support Supervisors), including check-ins, on-the-ground training, and formal evaluations, which should be handed into the full-time camp staff after the summer in a timely manner
As part of regular supervision check-ins, coach Support Supervisors on support methods and models by partnering with them, and their Division’s Support Specialists to best support their assigned caseload of campers during the camp season
As part of regular supervision check-ins, coach Support Supervisors through proactive and responsive family communications, maintaining communications in line with NCDC’s policies and frameworks
Encourage elevation of any heightened camper emotional or behavioral concerns; act as on-the-ground crisis management for reported concerns; report all elevated concerns to Social Work & Inclusion Manager
Actively participate in both individual supervision and group supervision check-ins weekly, as needed
As a member of the NCDC Key Staff, exhibit a role of leadership at all times