Support Services Automation Manager

AAA • Costa Mesa, CA

8d

About The Position

Support Services Automation Manager As Manager for Support Automation tools, we’re looking for a technical, process‑driven Manager to lead automation across Identity Governance (Saviynt) and IT Service Management (BMC Helix/Remedy) . You will own the design, development, and governance of automated workflows spanning and request fulfillment.—integrating Saviynt, BMC Helix/Remedy, BMC Discovery and more. What You’ll Do You’ll build and own the automation roadmap for Saviynt IGA and BMC Helix/Remedy ITSM. You’ll partner with HR, InfoSec, Audit, Engineering, Service Desk, and App Owners to align processes and controls. You’ll lead JML/JML+ lifecycle automation using Saviynt workflows, rules, and triggers. You’ll automate service workflows using Digital Workplace (DWP). You’ll collaborate with infrastructure, security, and application teams to onboard new systems. You’ll build and maintain dashboards; steward BMC Atrium CMDB data models; drive RCA and permanent fixes for automation failures. Lead a team of automation engineers/analysts for Saviynt and BMC; coach, prioritize, cross‑train, and co‑manage vendor relationships (Saviynt, BMC, integrators) with Product Owners. What You’ll Bring To thrive in this role, you have 5 years or more across ITSM, IAM/IGA, or IT Operations. Experience with Saviynt or equivalent IGA tools and BMC Helix or equivalent Your experience in systems/process thinking across identity + service workflows; strong written/spoken communication and leadership; stakeholder management. #LI-LD1 The starting pay range for this position is: $145,900.00 - $194,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Requirements

• 5 years or more across ITSM, IAM/IGA, or IT Operations.
• Experience with Saviynt or equivalent IGA tools and BMC Helix or equivalent
• Experience in systems/process thinking across identity + service workflows; strong written/spoken communication and leadership; stakeholder management.

Responsibilities

• Build and own the automation roadmap for Saviynt IGA and BMC Helix/Remedy ITSM.
• Partner with HR, InfoSec, Audit, Engineering, Service Desk, and App Owners to align processes and controls.
• Lead JML/JML+ lifecycle automation using Saviynt workflows, rules, and triggers.
• Automate service workflows using Digital Workplace (DWP).
• Collaborate with infrastructure, security, and application teams to onboard new systems.
• Build and maintain dashboards; steward BMC Atrium CMDB data models; drive RCA and permanent fixes for automation failures.
• Lead a team of automation engineers/analysts for Saviynt and BMC; coach, prioritize, cross‑train, and co‑manage vendor relationships (Saviynt, BMC, integrators) with Product Owners.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees