Support Services Coordinator

Werner • Town of Grand Chute, WI

6d • Hybrid

About The Position

The Support Services Coordinator is responsible for coordinating activities associated with Werner’s services program, focusing on customers’ needs for transactional and contractual solutions.

Requirements

• High school degree required
• 1-3 years of customer service experience is required

Nice To Haves

• Associate’s degree in the areas of business, automation, communication or sales highly preferred
• Demonstrated experience with software solutions and applications
• Previous experience working with Power BI, Solar business system, and SAP is preferred.
• Experience in distribution
• 1-3 years’ experience working with support services highly preferred

Responsibilities

• Provide consultative services to customers including: coordinating repairs with partnering vendors, coordinating field service support for customer with partnering vendors, management of inventory agreements, management of software purchases and support agreements.
• Manage the entire lifecycle of order from quotation of services, purchase order acceptance, delivery, and invoicing.
• Process purchase orders for new and renewal customer support contracts.
• Manage milestone invoicing for projects
• Act as a liaison between customer and partnering vendors to provide best resolutions for customer.
• Prepare services proposals for customers based on customer requests.
• Collaborate with Account Managers, Industrial Team, Technical Support and Customer Service Representatives to respond to customers’ service-related needs.
• Monitor core returns and communicate necessary information to customer to ensure customers are meeting appropriate return timelines.
• Review invoice reconciliation queue weekly for discrepancies and coordinate resolutions.
• Provide guidance and training to internal team members and end customers.

Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED