Support Services Supervisor

Labcorp•Montgomery, AL

1d•Onsite

About The Position

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team in_. In this position, you will work in a fast-paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: Monday – Friday 8am-5pm with potential to get calls in the evening from dispatch/couriers. This is a full-time position working 40 hours per week. The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: LabCorp 4170 Lomac St - Montgomery, AL Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. In this role you will supervise most laboratory support operations in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration. Performs a wide variety of administrative duties for designated departments/lab. Processes and maintains payroll records for the department. Responsible for policies and procedures.

Requirements

High school diploma or equivalent
3 years of relevant experience; preferably in a clinical laboratory
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
Ability to handle the physical requirements of the position.

Nice To Haves

Associate or bachelor’s degree is a plus
Prior supervisory or leadership experience is preferred.
Familiarity with laboratory operations as well as policies and procedures are preferred.

Responsibilities

Supervise the day-to-day operations of the Accessioning department.
Overseeing up to 20 employees
Assist with preparation of laboratory specimens for analysis and testing.
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage.
Possibly run routes depending on staffing.
Responsible for ensuring all shifts in the department are properly staffed.
Research and resolve any production errors while escalating when necessary.
Engage in continuous process and service level improvements.
Perform quality assurance checks to ensure efficiency and accuracy.
Prepare and maintain Quality Assurance records and documents.
Meet regularly with direct reports to provide coaching and feedback for their development.
Responsible for administering and managing policies and procedures.
Process and maintain payroll and personnel files.
Perform administrative duties as needed.