Support Specialist, AR

Savista • Raleigh, NC

9h • $15 - $18

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients.

Requirements

• High school diploma or GED.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Ability to handle sensitive information and maintain HIPAA compliance.
• No travel required.

Responsibilities

• Retrieves medical records through various systems.
• Submits Medical records through hardcopy submission.
• Opens and scans correspondence received, routes to leadership for distribution.
• Responds timely to emails and telephone messages as appropriate.
• Communicates issues to management, including address, system or escalated account issues.
• Participates and attends meetings as requested.
• Supports client /internal processes.
• Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
• Supports SAVISTA Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to SAVISTA business practices. This includes becoming familiar with SAVISTA Code of Ethics, attending training as required, notifying management or SAVISTA Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED