Support Specialist Executive

City of Aurora•Norfolk, VA

8d•$31 - $39•Onsite

About The Position

The Support Specialist Executive within the Investigations Bureau provides high-level, confidential, and proactive administrative support to the bureau commander and command personnel. This position plays a critical role in supporting the strategic and operational functions of the bureau by managing communication, coordinating administrative processes, and ensuring efficient office operations. This position is a fully in-person role, Monday through Friday, between regular business hours, with the possibility of a flexible schedule at the discretion of the Support Specialist Supervisor. If you are detail-oriented, thrive in a fast-paced environment, and excel in fostering effective communication across all levels of an organization, this role is an excellent opportunity to make a meaningful impact on the department’s mission.

Requirements

High school diploma or GED
Minimum 3 years of experience in administrative support
Office practices and procedures.
Manual and electronic filing systems.
Advanced business English, spelling and math.
General office equipment, and personal computers.
Appropriate systems related to job duties and tasks. Including but not limited to: Versadex AIM Hindsight (H4) SharePoint TEAMS Workday
Accurate and efficient typing and data entry skills.
Strong interpersonal and verbal/written communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and manage multiple priorities.
Professionalism and discretion in handling confidential matters.
Establish and maintain effective working relationships with employees and citizens.
Communicate effectively verbally and in writing.
Understand oral and written instructions.
Handle stressful situations with tact and diplomacy.
Work well under pressure and meet deadlines with little supervision.
Work independently.
Maintain confidentiality.
Understand, interpret, and apply department or division policy and procedures.
Plan, organize, and prioritize work assignments.
Valid driver’s licenses
CCIC/NCIC clearance
Notary certificate (or ability to obtain)
Frequent walking and standing.
Primarily office-based in a clean, shared work environment.
Regular use of standard office equipment.

Nice To Haves

Experience supporting leadership, specifically in law enforcement, government, or public safety.
Familiarity with department-specific systems, policies, and procedures.
Familiarity with budgeting, procurement, and personnel process.

Responsibilities

Serves as the primary point of contact and liaison for the Breau Commander, managing the Commander’s schedule and coordinating internal and external engagements.
Prepare, edit, and proofread memos, reports, presentations, and other documents.
Coordinate and track bureau-level initiatives, meetings, and deadlines.
Support project management and implementation of bureau initiatives.
Maintain and organize confidential files, records, and correspondence.
Facilitate internal communications and maintain effective working relationships with department personnel, community partners, other COA departments, and additional stakeholders.
Coordinate logistics and documentation for meetings, bureau events, and bureau-related programs.
Complete and maintain personnel orders and tracking documentation.
Research, follow up, and document for internal investigations within Investigation units.
Manage P-card transactions and bureau purchases and track bureau budget expenditures to ensure accurate financial records.
Maintain operating equipment.
Manages the care and functionality of Investigations’ facilities/spaces to maintain a safe and professional environment.
Perform other duties as assigned by the supervisor, Commander, or command staff.
Maintain bureau-related files.
Take, prepare, and distribute minutes of meetings.
Answer phone, e-mail, and in-person inquiries on behalf of personnel.
Maintain facility repairs to include office spaces where investigations personnel work.
Work with assigned personnel to maintain the bureau inventory.
Coordinates and maintains contractors and vendors, to include billing.
Maintain armory access report for specialized groups and submittal to city auditors.
Coordinate with other support specialists within the bureau to ensure all units are supported.
Supports the U-Visa Coordinator in all administrative functions, including researching, records management, correspondence, and logistical support.

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities