Support Specialist I

CLEAResult

3d • $18 - $27 • Remote

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Job Description We are looking for a talented individual… To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. Please note - this is a maternity leave replacement term Although this is a remote position an ideal candidate is located in British Columbia. You must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time.

Requirements

• 1–2 years of experience in a customer-facing role; call centre experience is an asset.
• Post-secondary education is preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office applications.
• Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
• Interest in sustainability, energy efficiency or building science

Responsibilities

• Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.
• Meet key performance indicators (KPIs), including hold times and after-call wrap up time.
• Provide support with application reviews and other administrative tasks.
• Work regular full-time hours based on Pacific Standard Time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed