Support Specialist, Product Operations

About the position

The Product Manager Support Specialist will provide the assistance that enables Product Management strategic initiatives to grow categories that achieves the company’s sales and profit objectives.

Responsibilities

• Assist internal teams through changes and iterations of the product data focused on the customer experience, as an advocate for the voice of the customer
• Pursue process improvements that enable change across the organization while seeking to improve the overall customer experience
• Drive efficient and accurate SKU set up and maintenance by validating and processing the master data
• Collaborate with Product Managers, IT Developers, Digital Merchandising, Warehouse Operations and other stakeholders to execute projects
• Communicate with vendors to collect product and/or marketing data as needed
• Assist with on-boarding new products and fine-tuning web presentation to meet content standards
• Update system with product changes including pricing and enhancements
• Create, update, and maintain documentation around processes and procedures
• Provide ongoing support to Sales & Customer Service departments to meet pre and post order product needs
• Assist with internal data collection and analysis to support department projects

Requirements

• Associates or Bachelor’s degree; or 1 - 2 years of related work experience
• Motivated individual with strong organizational skills
• Ability to multitask in a fast pace environment
• Resourceful, eager to learn, keen attention to details and deadlines
• Excellent written and verbal communication skills
• Strong interpersonal skills ability to work within a team and with various departments
• Proficient computer skills especially in MS Excel & data manipulation

Nice-to-haves

• Knowledge on PowerBI, other analytical tools, lean process improvement a plus

Benefits

• The pay range for this position will be 54,000 to 66,000 annually.