Support Specialist, Kensington Campus (Monday - Friday, 7am - 3:30pm)

The People Concern•Lancaster, CA

4d•Onsite

About The Position

A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients’ needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist’s role is vital to the success and support of the client’s and the shelter itself.

Requirements

High School Diploma or GED or Equivalent
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development

Nice To Haves

Ability to communicate in a language other than English strongly preferred but not required

Responsibilities

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/bed area maintenance in a trauma-informed manner
Facilitate a client engagement activities, such as groups or other activities
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned