Support Technician- Open to CSULB Employees only

The Beach • Long Beach, CA

7d

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the direction of the Information Technology Supervisor, the Technology Support Specialist provides on-site and remote support to administrators, faculty, staff, and students in the College of Health and Human Services, its academic departments, centers, and programs. The incumbent helps with installations, maintenance, and repairs for a variety of computer hardware, software, peripherals, and other computer related equipment. The Technology Support Specialist also provides support, maintenance, and upgrades computer classroom labs and classrooms with technology integration.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to meet deadlines and work under pressure.
• Apply technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and use of effective communication and listening skills.
• Ability to communicate technical information to technically diverse audience in a clear and concise manner as this relates to providing information technology support.
• Knowledge of computer technology, ability to analyze and troubleshoot complex computer systems and be able to apply these abilities to the day-to-day support of administration, staff, faculty, and students in the College of Health and Human Services.
• Knowledge of data and file structures, database systems and related utilities, and operating systems. This includes knowledge of SharePoint, Microsoft Office applications, networking protocols, Windows and Apple operating systems as this relates to providing information technology support.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor’s degree in computer science, Computer Engineering, Information Systems, or related technical field required.

Responsibilities

• Technology Support: Communicate effectively with users to understand their needs and provide assistance.
• Computer Deployment: Plan, coordinate, and execute the deployment of new and upgraded computer hardware and software.
• Provide support for operating systems, productivity software, and other software used by the College of Health and Human Services.

Benefits

• Generous Paid Time Off : Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits : Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
• Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level