Supportive Housing Manager

Episcopal SeniorLife Communities•Village of Hilton, NY

15h•$62,000

About The Position

Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. Full-Time, Monday through Friday Starting Pay Rate: $62,000 annually What We Offer: Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience. Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers. We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA). Additionally, staff are eligible for dental insurance with orthodontist coverage. 401(K) with Company Match: 100% company match on the first 3% of your contributions. Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis. Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us. ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment. Paid Holidays: ESLC has six designated holidays and one floating holiday. Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches. The Supportive Housing Manager (Empire State Supportive Housing Initiative) is responsible for overseeing the day-to-day operations of services delivered at The Gardens, 270 East Avenue or St. Leo Senior Housing. ESSENTIAL JOB FUNCTIONS Manage Service Coordinators to ensure that participant’s service plans and health and wellness assessments are current as per Department of Health guidelines. Conduct weekly high risk resident meetings with Service Coordinators. Provide training and orientation for newly hired staff to familiarize them with policies and procedures for the Supportive Housing Program and those of ESLC. Implement ESLC’s professional conduct expectations that result in a positive community image and awareness of ESLC and the services that are provided. Lead and collaborate with health and wellness coordinator or designee to facilitate programming that will enrich the lives of the ESSHI participants. Perform service coordination duties as needed. Lead, manage and supervise Health and Wellness Coordinator, Health and Wellness Assistant, Service Coordinators and Driver where applicable staffing patterns requires. Perform outreach to community referral agencies to inform of the program and to obtain referrals. Schedule and conduct apartment tours for individuals interested in program enrollment. Intake potential Supportive Housing residents and enroll them into the Supportive Housing program if appropriate. Work with outside vendors to coordinate services based on the needs of the Supportive Housing participants. Ensure Supportive Housing Participants receive quality services with high satisfaction through regular check-ins with the Participants. Conduct monthly staff meetings and staff supervisions (frequency dependent on employee needs) to ensure communication occurs and to hold employees accountable for stated goals and job expectations. Conduct quarterly Community Meetings to ensure Participants needs are being met and have a voice to be heard Maintain staff schedule and time off request Monitor, review and approval of timecards Manage, review and approve credit card purchases and allocations. Educate partners and residents of the ESLC Neighborhood Program. Responsible for a vibrant and successful Neighborhood Program at the Supportive Housing Program location. Ensure all funder guidelines are followed. Ensure grant targets and deliverables are met. Actively manage the Supportive Housing program site budget to include meeting budget targets and adapt as needed Review and approve appropriate invoices and expenses for the program site Work with property management company to ensure Participant experience standards are met Create new policies in collaboration with the Vice President of Community Services. Provide continuous feedback, including coaching to promote a high level of employee engagement and overall staff satisfaction. Complete annual performance evaluations. Collaborate with other ESLC team members as needed. Perform other necessary duties as required. Employee may perform other related duties as assigned to meet the on-going needs of the organization. The Supportive Housing Manager at St. Leo will have different job duties due to only serving Participants in 25 apartments: The Manager will carry a small caseload as this program has the equivalent of 1.0 FTE in Service Coordinators while the other programs due the number of Participants served being larger. The Health and Wellness and Neighborhood program is operated in conjunction with the Director of Community Dementia Services, and the program does not directly staff a Health and Wellness Coordinator (as the other Supportive Housing programs do). The Director of Community Dementia Services is responsible for ensuring there is a monthly Health and Wellness Calendar. There may be occasions that the Manager will be required to provide direct assistance with a Health and Wellness Program in collaboration with the Director of Community Dementia Services. This collaboration should result in less oversight and involvement in the Health and Wellness and Neighborhood Program activities and events.

Requirements

Associate degree minimum required in a Health and Human Service field with three (3) years’ experience providing Care Management for individuals with experience homelessness, mental illness and/or Older Adults and knowledge about community resources.
Demonstrated ability to collaborate effectively in a team setting.
Must have experience working with homeless populations.
Ability to maintain effective and professional relationships with participants and other members of their care team.
Strong communication skills.
Ability to effectively engage clients in a therapeutic relationship, when appropriate.
Ability to work with Participants by telephone or in person.
Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
Experience working with participants who have co-occurring mental health, substance abuse, and physical health problems.
Experience with community based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals.
Must have prior experience managing a Supportive Housing program or similar community-based program.
This position requires a creative, high-energy resourceful problem-solver able to manage all day-to-day activities of a new Supportive Housing Program.
A mature, welcoming, pleasant, friendly and cheerful personality is essential.
Valid New York State driver’s license with a clean driving record and willingness to drive van to transport participants.
Ability to interact courteously and tactfully with staff, participants, family members, visitors, vendors and the general public.
Current health certificate with current PPD.
Flexible, yet organized, with the ability to exercise independent, sound judgment.
Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.
Current valid driver’s license.
Current health certificate with current PPD.
Flexible, yet organized, with the ability to exercise independent, sound judgment.
Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.

Responsibilities

Manage Service Coordinators to ensure that participant’s service plans and health and wellness assessments are current as per Department of Health guidelines.
Conduct weekly high risk resident meetings with Service Coordinators.
Provide training and orientation for newly hired staff to familiarize them with policies and procedures for the Supportive Housing Program and those of ESLC.
Implement ESLC’s professional conduct expectations that result in a positive community image and awareness of ESLC and the services that are provided.
Lead and collaborate with health and wellness coordinator or designee to facilitate programming that will enrich the lives of the ESSHI participants.
Perform service coordination duties as needed.
Lead, manage and supervise Health and Wellness Coordinator, Health and Wellness Assistant, Service Coordinators and Driver where applicable staffing patterns requires.
Perform outreach to community referral agencies to inform of the program and to obtain referrals.
Schedule and conduct apartment tours for individuals interested in program enrollment.
Intake potential Supportive Housing residents and enroll them into the Supportive Housing program if appropriate.
Work with outside vendors to coordinate services based on the needs of the Supportive Housing participants.
Ensure Supportive Housing Participants receive quality services with high satisfaction through regular check-ins with the Participants.
Conduct monthly staff meetings and staff supervisions (frequency dependent on employee needs) to ensure communication occurs and to hold employees accountable for stated goals and job expectations.
Conduct quarterly Community Meetings to ensure Participants needs are being met and have a voice to be heard
Maintain staff schedule and time off request
Monitor, review and approval of timecards
Manage, review and approve credit card purchases and allocations.
Educate partners and residents of the ESLC Neighborhood Program.
Responsible for a vibrant and successful Neighborhood Program at the Supportive Housing Program location.
Ensure all funder guidelines are followed.
Ensure grant targets and deliverables are met.
Actively manage the Supportive Housing program site budget to include meeting budget targets and adapt as needed
Review and approve appropriate invoices and expenses for the program site
Work with property management company to ensure Participant experience standards are met
Create new policies in collaboration with the Vice President of Community Services.
Provide continuous feedback, including coaching to promote a high level of employee engagement and overall staff satisfaction.
Complete annual performance evaluations.
Collaborate with other ESLC team members as needed.
Perform other necessary duties as required. Employee may perform other related duties as assigned to meet the on-going needs of the organization.

Benefits

100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
Health Saving Accounts (HSA) with Weekly Employer Contributions.
Flexible Spending Accounts (FSA).
Dental insurance with orthodontist coverage.
401(K) with Company Match: 100% company match on the first 3% of your contributions.
Competitive Pay Rates
Tuition Assistance
Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
Paid Holidays: ESLC has six designated holidays and one floating holiday.
Short-Term Disability
Vision
Employee Assistance Program
On-Site Workforce Success Coaches.