Supv NOC Ops Services & Planning

Southwest Airlines•Dallas, TX

1d•Onsite

About The Position

The Supervisor NOC (Network Operations Control) Ops Services & Planning leads the NOC Ops Services and Planning Team that supports payroll, scheduling, attendance, and overtime tracking for both contract and non‑contract Employees. They’ll ensure accurate staffing and pay for key NOC functions, including Dispatch, Network Customer Planning, and Meteorology, while interpreting and applying the TWU 550 Collective Bargaining Agreement and adhering to Company policies and FAA requirements. They’ll guide daily schedule creation and adjustments, validate hours before payroll closes, and serve as the primary resource for payroll and scheduling inquiries across the operation. The Supervisor NOC Ops Services and Planning is a strong leader and communicator ready to support operational reliability, maintain contractual compliance, and strengthen collaboration with NOC Leadership, Senior Leaders, and Union partners. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development

Requirements

Strong knowledge of NOC contracts (Dispatch and Meteorology) with ability to manage work rules in accordance with contracts, office policies and operating manuals
Skilled in communication, both verbal and written, including interacting professionally with a diverse group, including Senior Leaders, Union Leadership and subject matter experts
Skilled in using scheduling tool for Southwest Dispatch and Planners (currently Ascent WorkZone), including schedule bidding, vacation bidding, overtime assignment as required, monthly and daily scheduling adjustments
Skilled in problem-solving, strategy, decision-making, and time management
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to anticipate, recognize, and clearly define problems to systematically analyze and weigh alternatives and propose solutions
Ability to provide ongoing coaching to ensure strong Teams
Ability to think strategically and understand the relationship between current actions and future consequences
Ability to manage sensitive situations while maintaining confidentiality
Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
Required: High School Diploma or GED
Fully functioning, broad knowledge in: Experience within the NOC Ops Support Team in operational scheduling and payroll for Dispatch Operational support working in a Union environment with Union contracts Administrative support
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work varying and extended hours based on operational needs

Nice To Haves

Preferred: Experience working with the Collective Bargaining Agreement

Responsibilities

Oversee the payroll and scheduling functions of NOC, attendance, and overtime tracking for contract and noncontract groups within the NOC
Oversee the planning, implementation and maintenance of annual, monthly and daily schedules for all TWU 550 members in the Company's scheduling system
Oversee the preparation, analysis and audit of SWA NOC Contract and Non-Contract Employee's hours prior to payroll close
Ensure NOC and Dispatch personnel are scheduled to meet operational demands and contractual requirements to maintain a safe and efficient SWA Operation
Assist NOC Leadership to ensure scheduling compliance with applicable policies and FAA regulations
Ensure compliance with TWU 550 Collective Bargaining Agreement rules, including overseeing administration of daily overtime callouts
Oversee timely communication to department Employees on scheduling matters, including timely and accurate notification of Dispatchers regarding assignments
Serve as the primary contact for payroll-schedule related questions from NOC OPS Services and Planning Team
Review and approve NOC Payroll/Scheduling discrepancies
May perform other job duties as directed by Employee's Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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