Surveillance Agent

Bally's Chicago • East St. Louis, IL

3d • $20 • Onsite

About The Position

A Surveillance Agent protects casino assets via CCTV, in accordance with IRGC regulations and internal controls. In addition to providing outstanding guest service to internal and external guests.

Requirements

• High School Diploma/GED
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Take guests’ drink orders, and serve and refill drinks promptly. Must be 18 years of age to serve alcoholic beverages.
• Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
• Remove guest’s dirty dishes from tables during the course of their meal, as they make repeat trips to the buffet line and upon completion of their dining experience. Resetting tables after they have been cleared.
• Stock wait stations, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Benefits

• Top Industry pay
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Tuition Reimbursement
• 401k with company match
• Fun work environment
• Shift differential offered starting from 10pm-6am
• Smoke free environment
• A variety of departments to best fit your unique skills and talents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED