SURVEILLANCE OPERATOR I

Caesars Entertainment•Pompano Beach, FL

About The Position

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas. Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures. Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials. Appropriately record surveillance activity in daily log. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. 1. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards. 2. Tools and Technology: Computer station with email, Microsoft office software, Dallmeier digital system, casino tracking programs (CMS, Micros, SDS), surveillance/security computer database, two-way radio, telephone with voice mail system, fax, and copier. 3. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include: Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand. Creating and updating recurring product performance models and reports Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis. Assisting with ad hoc analyses

Requirements

Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License.
Must be at least 21 years of age.
Three (3) years of tax returns required.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.
Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
Appropriately record surveillance activity in daily log.
Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
Have complete knowledge of all casino events and promotional activities.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.