Surveillance Operator

LUMA Energy•Torre, PR

About The Position

The Surveillance Operator is responsible to operate, monitor, report, and investigate incidents captured in the Closed Caption Television (CCTV) and electronic access control systems. Focuses on maintaining situational awareness of critical infrastructure to deter, detect, delay, and respond to physical security incidents. This role will handle confidential and sensitive information and is expected to demonstrate a high degree of personal integrity and discretion while maintaining confidentiality in daily endeavors. All work schedules are available and established for eight (8) hours rotating shifts: mornings, evenings, and nights.

Requirements

High school diploma
Minimum of 2 years of hands-on experience as information technology computer technician
General knowledge of software and configurations to troubleshoot CCTV and electronic access control equipment and applications.
Knowledgeable in the English and Spanish languages (read, speak, and write) with the ability to communicate effective and promptly in either language as required.
Excellent interpersonal skills with the ability to build effective working relationships at all levels of the organization and with external parties as required.
Valid driver’s license in Puerto Rico
Travel Requirements: 30% Aproximadamente

Nice To Haves

Associate’s degree or Certification on Information Technology/Computers from an accredited university or college is preferred.

Responsibilities

Operate, monitor, report, and investigate incidents captured in the Closed Caption Television (CCTV) and electronic access control systems.
Knowledgeable on the operational procedures to initiate internal and external notifications for physical security incidents and troubleshooting aspects that support the CCTV and electronic access control capabilities to include general knowledge on software and configurations.
Initiates trouble tickets for repairs of end user devices and connectivity, specific to the CCTV and electronic access control configurations.
Ensures compliance with applicable processes, procedures, quality standards, polices and regulations.
Maintain situational awareness of critical infrastructure to deter, detect, delay, and respond to physical security incidents.
Initiate internal and external notifications for physical security incidents using the guidelines for handling alerts at different levels of events that are reported.
Responsible for keeping the work area clean and organized.
Annotate electronically any activities that arise during work shift.
Follows all policies and procedures.
Performs other duties as assigned.
Perform emergency management work and associated drills as assigned.