Surveillance Operator - Pride of America

Norwegian Cruise Line Holdings Ltd.•Town of Pacific, WI

13d•Onsite

About The Position

APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. ESSENTIAL FUNCTIONS Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment. Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SMS and other policies and procedures. Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy. Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers. Undertake reviews and complete reports of injury cases reported by the Security Officer. Assist the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales. Be familiar with and conduct audits of the Micros/Fidelio or any other computer-generated accounting Systems. Must know and understand well all games offered in company’s casinos, needs to understand well all gaming operation in general as well as basic gaming protection Monitor and record safety drills. Monitor and record bunkering, storage, and baggage handling activities. Monitor and record tender operations. Monitor and record red zone operations. Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan. Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports. At the end of a shift complete a handover that includes major observations and any on-going matters that require follow-up action. At commencement of a shift ensure that all operational equipment is functioning and that the shift handover document is understood. When completing written reports where possible include information that details date, time, place and description of event and persons involved. When completing written reports of observations record the event on incident, occurrence or safety evidentiary tapes. Maintain the daily and monthly rotation of tapes. Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system. Assist and train other camera/system users such as officers from the bridge and engine control room. Report any malfunctioning of surveillance equipment to the Surveillance Manager. Use surveillance cameras for operational purposes only. Report any inappropriate use of surveillance cameras by other users. Report any interference with or altering of surveillance camera positions. Have a good understanding of emergency duties, safety rules, ship's organization, and duty requirements. Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.

Requirements

Intermediate to Advanced knowledge and experience with the games offered by the casino is required.
Minimum of one (1) year experience as a casino dealer is required; or have a minimum of one year's experience within the surveillance field in connection with a hotel or casino environment, or equivalent.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
High School Diploma or Foreign Equivalent is required.
Position-specific STCW training from an accredited educational institution is required.
Must be able to work in a multi-cultural environment
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates
Shall have a Body Mass Index (BMI) of 40.0 or less.
Blood Pressure as per USCG a maximum 160/100.
Shall have a Body Mass Index (BMI) of 35.0 or less.
Blood Pressure as per USCG a maximum 140/90.
Is able to maintain a sense of balance without disturbance while walking and standing.
Is able to climb up and down vertical ladders and stairways.
Is able to step over a door sill or coming up to 24 inches in height.
Is able to move through a restricted opening of 24 inches by 24 inches.
Is able to open and close watertight doors that weigh up to 55 pounds.
Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
Is able to repeatedly lift at least a 55-pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four-hour period.
Is able to pull an un-charged 1.5-inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5-inch diameter fire hose to firefighting position.
Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
Is capable of normal conversation in English.
Is able to intermittently stand on feet for up to four hours with minimal rest periods.
Must have no physical limitations that would hinder or prevent the performance of duties.
Must have no limitation of motion.
Is able to react to visual alarms and instructions.
Is able to react to audible alarms and instructions.
Ability to adjust focus, depth perception, peripheral vision.
Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g. chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation)
Normal Vision required to perform all necessary functions in darkness without compromise
Color perception must be intact for Deck/Engine Watch standing officers.
Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary.
Is able to move their shoulders, elbows & wrists (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
Is able to crouch, kneel and crawl.
Is able to distinguish differences in texture and temperature by feel.
Is able to elevate their shoulder joint forward and move his arms away from the midline of the body
Is able to flex their elbow joint and extend his arm completely.
Is able to move their wrist completely and able to sustain weights of 55 pounds.
Is able to move their hand up and down 45 degrees / completely.
Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty
Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.
Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.
Must not have Plantar fasciitis.
Must not have loose or foreign bodies within the knee joint.
Must not have physical findings of an unstable or internally deranged joint.
Must not have history of uncorrected anterior or posterior cruciate ligament injury.
Must not have surgical correction of any knee ligaments if symptomatic or unstable.
Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg-Perthes disease) or slipped femoral epiphysis of the hip.
Must not have hip dislocation within 2 years before joining the ship.

Responsibilities

Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment.
Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SMS and other policies and procedures.
Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy.
Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers.
Undertake reviews and complete reports of injury cases reported by the Security Officer.
Assist the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales.
Be familiar with and conduct audits of the Micros/Fidelio or any other computer-generated accounting Systems.
Must know and understand well all games offered in company’s casinos, needs to understand well all gaming operation in general as well as basic gaming protection
Monitor and record safety drills.
Monitor and record bunkering, storage, and baggage handling activities.
Monitor and record tender operations.
Monitor and record red zone operations.
Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan.
Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports.
At the end of a shift complete a handover that includes major observations and any on-going matters that require follow-up action.
At commencement of a shift ensure that all operational equipment is functioning and that the shift handover document is understood.
When completing written reports where possible include information that details date, time, place and description of event and persons involved.
When completing written reports of observations record the event on incident, occurrence or safety evidentiary tapes.
Maintain the daily and monthly rotation of tapes.
Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system.
Assist and train other camera/system users such as officers from the bridge and engine control room.
Report any malfunctioning of surveillance equipment to the Surveillance Manager.
Use surveillance cameras for operational purposes only.
Report any inappropriate use of surveillance cameras by other users.
Report any interference with or altering of surveillance camera positions.
Have a good understanding of emergency duties, safety rules, ship's organization, and duty requirements.
Performs other related duties as assigned or as directed.
Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.