Surveillance Supervisor - Full Time (Grave Shift)

Oaklawn•Hot Springs, AR

4d•Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Surveillance Supervisor. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Surveillance Supervisor is responsible to protect the assets of the company and the integrity of gaming. This is accomplished through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations. Always presents a friendly and professional image at the Oaklawn. The following and other duties may be assigned as necessary:

Requirements

Must be at least 21 years of age.
High school graduate; College preferred
3+ years surveillance experience
1+ years supervisory/management experience
Guest service experience is a must
Must be able to obtain and maintain an Arkansas CGS License.
Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

Nice To Haves

Casino experience preferred
Experience in military, law enforcement, surveillance, loss prevention or security is preferred

Responsibilities

Oversee and assign tasks of the surveillance team on assigned shift
Assist with training and/or retraining operators
Make recommendations for documentation and recognition of team members
Communicates issues and needs with department management
Reviews the shifts activities, logs and reports
Acts as liaison between operators and department managers
Monitors legal compliance with federal, state, and gaming laws.
Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
Monitor all casino areas, team member areas and property as a whole
Operate CCTV/digital equipment to conduct surveillance.
Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
Maintain strict confidentiality for the company when conducting observations and investigations.
Write and prepare daily reports and logs.
Maintain evidence by dubbing and saving video files.
Testify in court as a representative for the company as necessary.
Takes initiative to learn all aspects of the Surveillance Department.
Learns and stays up-to-date on the rules of game play for all table games
Understands and adheres to all state, federal and gaming regulations and policies
Maintains knowledge of the policies and procedures of all gaming departments
Keeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned
Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Punctual attendance required
Ability to maintain a calm, professional and friendly demeanor in all situations
Ability to work as a team
Able to quickly adapt to changing priorities
Must be able to respond calmly in crisis and stressful situations.
Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
Display strong verbal and written communication skills
Must be able to see and also remember the specific details of incidents and persons.
Works with high level of personal integrity
Excellent communication and problem-solving skills
Highly organized and detail oriented
Knowledge of all facets of the gaming industry
Knowledge of gaming, federal and state reporting requirements
Strong computer skills
Able to read and interpret written information.
Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
Strong logic, mathematical, numerical and statistical skills.
Must have excellent problem-solving abilities.
Other duties as assigned