Suspense Transaction Processor

Conduent • Mather, CA

3d • $20 - $20 • Onsite

About The Position

The Suspense Transaction Processor will use a PC workstation and telephone
outreach to accurately process child support collections from scanned documents
which do not contain the proper identification to process under usual processing
rules.

Requirements

• High School diploma or GED. Customer Service or previous telephone experience a plus. Previous computer experience with knowledge of Windows desktop applications required.
• Have a High School Diploma or an equivalent level of education.
• Be able to successfully pass a background check and fingerprinting.
• Demonstrate problem-solving skills.
• 1-2 years’ experience in a call center environment.
• 2 years’ experience in payments, and data entry.
• Be able to type a minimum of 30 WPM (words per minute) on a computer.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.

Nice To Haves

• Customer Service or previous telephone experience a plus.
• Previous computer experience with knowledge of Windows desktop applications required.

Responsibilities

• Accurately posting financial information using a PC workstation.
• Maintain established productivity and quality standards, attentive to detail and accuracy.
• Outreach to employers and contact with county and DCSS resources.
• Use of CSE, KidStar, and internet resources for research purposes.
• Performing additional quality control checks.
• Observes professional standards of conduct, including attendance, professional behavior and dress code.
• Performs other duties as assigned.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.

Benefits

• Paid Training
• Benefits- effective 1st day
• Career Growth Opportunities
• Great Work Environment
• Perks
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED