Sustaining Engineer II (Linux and SQL Administrator)

IDEMIA•Raleigh, NC

1d•Onsite

About The Position

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here. The primary responsibilities of this position are in support of customer facing IT solutions for the North Carolina State Bureau of Investigation.

Requirements

Experience or certification in Linux Administration
Experience with Microsoft Server/Desktop Administration
Knowledge of AZURE and AWS platform
Willingness to travel
Must be able to pass a thorough criminal background check
VMWare Admin
CJIS security knowledge
Relational database and SQL experience
Experience working in a customer support role

Responsibilities

Maintain system functionality through preventive and remedial measures.
Maintain and verify system and database backups including swappng of tapes.
Work as part of on-premise server support team to support 24x7 operation.
Compensated on-call rotation requirements.
This role may require travel within the state of NC and at times will require overnights to complete a task. There will likely also be minimal out-of state travel.
You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.
Support the day-to-day field service and repairs operation in order to maintain compliance to the customers’ contractual SLA requirements.
Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded. This will involve interfacing with the field team.
Act as liaison between the IDEMIA operations team and the customers’ operational personnel.
Provide and manage hardware (server) and software support and maintenance.
Responsible for contributing to weekly and monthly reporting as defined by the supervisor.
Control and manage consumable and spare parts inventory at levels defined by management.