SVP, Client Services (Prior Pharma Ad Agency Experience Required)
About The Position
The SVP, Client Services is responsible for building senior-level client and agency partner relationships while maintaining ownership of a specific portfolio of business within the EVERSANA INTOUCH network. This role will maintain executive and senior-level relationships and identify additional opportunities with existing clients. The SVP, Client Services is responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. This role will partner with leadership across departments to ensure the portfolio is running efficiently and effectively and that it is properly staffed while maintaining a strong sense of EVERSANA INTOUCH community and culture. Exceptional thought leadership within EVERSANA INTOUCH and the industry is required, along with the ability to frequently bring new services to our clients, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.
Requirements
- 20+ years of agency, consultative, pharmaceutical and/or healthcare experience is required
- Bachelor’s degree required
- Thought leader for integrated, AOR and digital marketing and communications
- Ability to manage major clients and brands (regionally and globally)
- Demonstrated P&L targets met through existing and expanding business opportunities
- Proven leadership of large account services teams, as well as strong mentoring skills
- Leader of cross-functional project teams across the organization (and across offices)
- Experience negotiating and executing agreements
- Creative thinker with analytical skills
- Applied understanding of technical development and processes
- Evidenced problem-solving skills
- Ability to determine staffing needs within the Account team and extended teams
- Demonstrated written, presentation, and verbal communication skills
- Excellent interpersonal skills with a proven ability to interact with all levels of clients and EVERSANA INTOUCH employees
Responsibilities
- Lead local leadership meetings
- Ensure collaboration among all agency departments by fostering cross-functional teamwork
- Participate in company innovation and development initiatives
- Be driven to push clients forward through innovation and creativity
- Provide motivational leadership by conveying the vision, values, and offerings of the agency to senior-level clients
- Determine target growth areas and support EVERSANA INTOUCH in devising and executing strategies to both grow existing business and win new business
- Attend conferences and networking events
- Participate in the development of RFP responses and lead winning pitch presentations
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Develop and recognize professional excellence in employee performance
- Build teams through mentorship and learning
- Anticipate and respond quickly to internal and external issues with appropriate changes in staff or strategy
- Work with HR partners as needed on all employee-relations issues, performance challenges, training gaps, succession planning, and resourcing and prioritization
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What This Job Offers
Job Type
Full-time
Career Level
Executive
